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Store Policies
See also our
FAQs on
shopping on-line.
It is our policy to offer the best in price, service and support.
If you have any additional questions - please ask!
Technical Support
Although your purchase from Kelly's Music & Computers is backed by the
manufacturer, we also offer e-mail technical support for most products we carry. This means that if you have
problems or questions, you can e-mail us and we will help find a solution for
you. In some cases we may have to refer you to the manufacturer, but when we can, we will take care of it for you - no more waiting on hold!
Returns
We want to make sure your purchase meets your needs. We will contact you by phone or e-mail to verify your order once it has been placed.
We will accept returns within 30 days of the purchase date, subject to the following conditions:
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All returns must be unopened and sealed inside the original package. We will refund your credit card once we receive and inspect the product. A restocking fee may apply to offset shipping and/or processing fees.
- Due to copyright law, we cannot accept returns on any opened product that contains software. At our discretion, we may accept returns on open hardware. In those cases, we may assess a restocking fee of 10-30% as we only sell new, unused hardware. If you return an open item, we will need to inspect and test the product. We will then issue a credit, less any restocking fees, that you may use towards any future order. You may use this credit at any time, as credits do not expire.
- Electronic delivery items may not be returned.
- For health reasons, microphones and headphones may not be returned.
- Special order items may not be returned.
- Software that is delivered electronically may not be returned.
- You are responsible for return shipping costs and we suggest you insure your shipment against loss. If you received free shipping on your order, we may deduct the actual shipping charge from your refund.
Note: you must contact us before returning any product to obtain an RMA number. Without this number, any returns will be refused.
Privacy and security
We protect your rights! Please read our privacy
policy, and our
FAQs on
credit card security.
Shipping
We ship world wide and have customers around the world. Shipping
charges will be calculated in our on-line shopping cart. Please note that some countries outside of Canada and the US may
assess a customs fee or taxes, which you will be responsible for. Check with your local authorities for more
information.
All items purchased from Kelly's Music & Computers are made pursuant to a
shipment contract with a carrier independent of Kelly's Music &
Computers. Legally, the risk of loss and title for such items pass to you
upon our delivery to the carrier. Usually we will be able to reship lost
or delayed orders for you, but this is at the discretion of the carrier.
Handling Fees
A handling fee of 2% of your total order will be waived if
you pay by Visa, MasterCard, Money Order or Purchase Order. Otherwise,
this handling fee will be added after you submit your order and will be
confirmed by e-mail. (The handling fee will also be calculated at the
bottom of your shopping cart.)
Academic Pricing
Please ensure that you are qualified to receive the academic pricing before
placing your order. Each manufacturer has it's own regulations regarding
academic pricing, and Kelly's Music & Computers does not control these
regulations. We cannot accept returns if the manufacturer determines that
you are not qualified for the academic version. Please read our FAQs
on academic pricing for more information, or contact
us if you have any questions.
Suitability of Use / Product Specifications
Although our music technology specialists are here to help you choose the
best solutions for your need, please note that you agree not to hold us liable
should you feel a product does not meet your needs, perform as expected, or
conform to the specifications listed on our web site. Although we check
all product descriptions for accuracy, you agree that the manufacturer is
responsible for accurate representation and will not hold Kelly's Music &
Computers liable for any errors or omissions.
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