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Customer CommentsWe believe that we provide the best in price, service and support. There is more to Kelly's Music & Computers than a web site. We are real people - musicians and educators, here to serve you. Personalized service, friendly advice, and fast responses to your questions - only from Kelly's Music & Computers. Try us today. Here is what our customers have to say about us. Quick, friendly service. I was very impressed. Thank you! Your focus on providing good service shows! Congratulations for hiring competent website designers!!! I was excited to see a Canadian Retailer selling music production gear online. I was even more satisfied with the price I was given! Very competitive. Thanks again Kellys! This was my first order of musical equipment online-- thank you so much for answering all of my questions with all the details I wanted! I am completely satisfied with my purchase. I liked the quick response. Everything I needed to know, plus some good things to consider in addition. Thank you! Excellent and quick answer, thank you! Good, fast real-human response. I'll definitely order items from you in the future. Thank you for your help My questions were answered promptly and clearly, and without a sales pitch. Thank you! I liked the quick answer to all my questions and the amount of information I got about a product I was interested in. [Your e-mail response was] prompt and to the point. The help was extremely good (!!) I fully intend to make a purchase through your store. You guys rock. I liked your comparison tool on the web for comparing similar products - nice. I liked the friendly service and the information provided. I especially appreciated the comparison chart that enabled me to compare the features of several software packages. Because I needed the information and then some subjective advice, I valued the e-mail response. I then needed time to absorb the information and then the opportunity to talk in person with your representative, which I did later. I liked the extensiveness of your response and the speed with which you dispatched it. Your staff was courteous and answered my e-mails. I liked the professionalism and thoroughness of the service. Your e-mail response was fast, and the follow ups even faster. Amazing! Thanks for your help! I really appreciated the personal response. Thank you for your great service! Thank you for the specific response to my question. Fabulous company...if I head out your way I will visit you even if you are internet-based only. Very well designed website, easy to find what I was looking for. I talked to Kelly on the phone twice, and he was amazingly helpful and friendly. This is how all businesses should be ran. The customer is #1! Everything was perfect. I liked how I got a speedy response. Good response time and clear answer from Justin. I like the pre-sales service and great educational pricing options...these prices allow me to buy more Thank you for the unbeatably quick replies, full of details, and answering every question. You guys rock! God bless. I would like to thank you very much for the information! It was just what I needed to know! Companies don't tell you how to set up a studio, or let you know everything you need to get your studio up, and running. They just say buy our stuff, that's why I like your company. You offer true help. Thanks again. I'm impressed with your detailed, concise, and prompt feedback. Great job! It shows you care. Keep up the good work. Its always good doing business with Kellys I liked that the software solutions offered were for both Windows and Mac; I have already purchased one of the suggested items; on-line purchasing is simple and quick! I'm glad I found you on the web last year. Response was quick and very informative. I've purchased items from Kelly's only twice now but both times I had the goods right away and any of my email questions were answered immediately. Great service! I really like the fact that you support what you sell and that you promote that you do so. Also, Kelly's has very knowledgeable support. Becasue of this I will shop Kelly's again. Nice service, informed and understandable. It was great as is - and I appreciated the help very much - and the generosity of TIME from your staff. Good price and friendly service. Thank you Nice and friendly response. :) Speedy reply, and I believe a very sophisticated knowledge of musical software and hardware. Answered everything I ask. Answered it all. Fast work! Informative and very helpful replies to any questions to I had. Excellent!! Extremely Happy Buyer!! Great Price!! Super Fast Shipping!! Everything was perfect!!! I Highly reccomend!!! Thanks Kelly's!! I will be a repeat customer!!! Thanks for the worthwhile comments and suggestions. Very quick to respond! Understanding that Kelly's ordering/shipping processes involve team-work, I need to especially commend Laurie, who spearheaded the initial phase of responding to questions before facilitating the order itself. Laurie responded incredibly promptly - within minutes of my initial email - and with great expertise regarding my queries. Her written replies are efficient, to-the-point, complete and most informative. I see Laurie as a highly skilled and professional communicator! All to say, my recent (as well as former, I might add) ordering experience with Kelly's has been exceptionally positive! Thanks and commendations to all involved!! Thank you so much for your time and sharing of knowledge. I've never seen such an internet-store as you guys before! ....your entire website seems so user friendly and designed to make every customer happy! My piano students will be thrilled (I'm sure) with the new additions to my studio. I liked the speed of the response to my question and once I purchased the equipment, the speed at which it was sent to me. I got good, complete answers to my questions. just wanted to take a moment to thank you for your exceptionally fast service and delivery. My keystation 88 has arrived more quickly than expected, and I am happy with it in every way. A great job done by all, and I will certainly think of you first, regarding any future purchases. Thanks for your suitable answers to my questions. .. I will most definitely use your company. Prompt & pertinent (thanks Justin!) It made me look around your site and I've found just what I want ... more to come with an order soon! I had a fairly lengthy conversation with Justin and I thank him for his time and advice. Again, thank you very much. At least I have a direction from the advice and comments I received. So far my experiences with you have been incredible (in terms of service, you have answered my questions quickly and effectively). I can always count on the staff @ Kelly's for a professional, prompt, personal response that reflects each of your staff member's interest in the success or rather in the totality and precision and professionalism of their reply as well as any other issues that my original inquiry may not directly have asked but include subjects that I need to be consider. You are the best Canadian on-line for music-related software I have found so far! You have a great selection of music products and the most complete descriptions of those products that I have seen on the web so far. Keep up the good work. Your prices were the best I've found on the net and your service proved to be just as great. I liked that fact that even though I asked about a specific product, you took my requirements and gave me more within the price range with different options. I felt that would give me a better idea of what I really should purchase for my needs. I like the quick and informative response to my questions and the overall layout of the website. It's easy to find the product you want. I enjoyed the quick and personal customer service and help on the website buying issue I had. Thanks. I would buy software from here again. I ordered a CD-BT1MKII from you last week and it arrived today. Took it for a quick spin and very happy with it. It's so nice to be able to deal with an online vendor and receive great service. Thanks very much for getting my purchase to me so quickly and in such a trouble-free way. As a customer I am totally satisfied and will definitely come back again. I thought your service was great and your follow up was even better. I was very pleased with your service. I did order the Songbook Edition from your company, and have been advised that you shipped it yesterday. I wasn't able to find a similar program locally, so don't know if your pricing is comparable. I will certainly be contacting you if I have difficulty using the program. Thank you for all your assistance. Your help was great and we are planning the purchase in the next week or so. The trial version looks like exactly what we want. Thanks for the great help . . . again! You guys were great! Thanks Wow. Thank you for your promptness and help. You guys are the best. You take the time to answer all questions and ensure that the purchase we make is the RIGHT purchase. Your customer service is well above other stores I've delt with. Although you are an online store I feel that I have dealt with a salesperson face to face. You guys do a good job of helping uninformed people get a handle on what it is they are trying to buy. I certainly feel more able to make a decision when that time comes. Excellent response, I bought the software!! ellys is the first place I look for all my musical needs - your prices are great and your service is first rate. Couldn't ask for a more thorough reply. Thank you Linda. Easiest purchases made thru internet. Products are outstanding and a very large selection. Sales staff are pleasent to speak with and they know all about what they sell. Good service, fast e-mail and good communication. Thank's Great site with great music products for Canadians. Hi Kelly. Thank you for the great service and excellent advice, I appreciate it immensely. Keep up the good work, I'm glad I could support your business. I am so happy with your anwser Thank you very much I am very pleased with [my purchase] and wanted to let you know that Justin was extremely helpful in helping me choose the right system for us. I cant say enough good things about him, he made the sale. I am certain that we will continue to do business with your company in the future because of this positive initial purchase. I appreciate the polite, prompt, and effective handling of the problem. I will definitely recommend Kelly's to other people in the music industry. Thank you. I contacted kellysmusic with a concern for a couple of my students. Being skeptic at first I assumed I would get no reply. I am pleased to inform you that The staff at Kellys are polite and helpful and I and my students will be doing buisness with them from now on. My thanks to the kellys music staff. Kelly's customer service is exceptional!! This order is the most recent of many, and in every case, I have nothing but high praise and sincere appreciation for the prompt attention, thoughtfulness and professionalism of every staff member with whom I have had contact. During my last several orders, Laurie has been involved directly due to special pricing questions, and she has provided knowledgeable and timely responses to every querie that I have raised - absolutely incredible service, and unparalleled in any shopping/ordering experience that I have had whether online or in-store, and whether in music/technology or in any other industry! My commendations and thanks to all!! Prompt reply to question. My question was answered very well. Execellent customer service and quick response. Lots of information was provided for me to follow up on including alternatives. Nice response. I appreciate the advice and feedback. Personal--tailored to my specific needs. Music technolgy is a very complicated field which absolutely requires a beginner to obtain informed advice. Without such advice, money and time will be mispent. Kelly's Music and Computers provided me with more than simply products. They seemed sincerely interested in suggesting appropriate and informed options for my personal needs. The e-mail format for this interaction suits my lifestyle. I really appreciate it! Thanks! [I like] that I can ask lots of questions before I buy so I don't end up stuck with something I don't like. Answered my question very quickly and comleted with details. Again - I can not express how happy I am with your service product and my overall experience. If every business I encountered was run like yours - my days would be hassel free. Thank you again! Fast service, excellent product, lightning-fast shipping. One of the best online shopping experiences I've ever had. Thank you, I appreciate the response. Thanks for the guidance, Kelly! The advice was very helpful. Understanding of the question and knowledgable response. Very happy with the way this was followed up. I will certainly recommed your store to my friends. Fast knowledgable response Very personal and responsive!! The e-mails were dealt with very well and quickly in a kind professional manner. Thank you! YOU GUYS ARE GREAT Your answers to my questions were informative and prompt. Fine job! Thank you. I called your company on the telephone and got all the answers I neded. Thank You very much for your help. No short answers. I like that you actually write a few paragraphs about what I asked. It's a big help because I can be helped with one message, instead of having to contact you multiple times just to discuss something. Also, I like that you have the ability to make product recommendations. Being a newbie, it's hard to know what you need to get started making music with a computer. Prompt, friendly, and thorough! Thanks so much! I'm very impressed with Doreen's quick response and personal service. Please keep up the great work. I will definitely recommend Kelly's to other people in the music industry. Thank you. Doreen's response was above and beyond anything I ever expected! The amount of information she gave me put a capital "S" on the word service -- more companies that advertise a response to questions should take a lesson from her. AWESOME!!!!! I'll be calling her to discuss the information more in detail -- probably after Jan 1st. Thank you for being so super! Oh -- I didn't check to joint the Music Technology update because I'm not sure at my level of knowledge it would be something I'd use. If you have thoughts to the contrary please advise. Your response to my question was quick, precise and clear. Thank you. Again, thank you Justin very much. Very thorough response. It was very nice to receive immediate feedback from you via email. It provides a human and caring touch to your electronic purchasing service which I have never seen before! Thank you for your timely and helpful reply and information. This is the best store I have ever dealt with. The emails were very imformative, speedy and answered all of my questions. They went out of their way to give me cheaper prices even when I did not ask. I will definitely shop here again. I am not a spokesperson for this site. I know no one that even works here but I am
recommending them to everyone. A++ Always courteous and appropriately answered questions. Great service and a pleasure with which to do business. Very satisfied with your prompt answer to my e-mail. I just wanted to let you know that I appreciate the prompt service I received. Doing business with you has been a pleasure! I like how fast the response was. That exceeded my expectations. Thanks for being so complete. Wish I knew about you years ago. As usual, the service at Kelly's has been great. I did receive your response to my question and I am very satisfied with the explanation. I have enjoyed all my transactions with Kelly's. I was dealing with another company on this item before I found your website although the item was a little less money at the other site I will be buying from you because because of your customer service. I am very pleased with your quick and friendly advice! Great support - quick answers, comprehensive yet manageable and understandable/organized information was provided. Thanks! Again, I am impressed with your customer service and quick response time. Your service level combined with great pricing keeps me coming back to your website over my local music store. Very impressed with Customer Care and Support, and would not hesitate to use Kelly's again, and to highly recommend to anyone. I will purchase from Kelly's in the future. I got quick responses from your service tech. Great help. Fast. Exactly what I needed. Everything is great. Super service and loved the products. Thanks! Excellent service as always. The service that I have been getting from Kelly's Music & Computers is absolutely astounding. The service that I have been getting from Kelly's Music & Computers is absolutely astounding. I've gotten better service concerning Tascam products from you than from Tascam themselves! So far I'm delighted with Kelly's and glad I chose to make my purchase here. Provided excellent product suggestions. Your representative was very helpful in helping me choose the correct software for piano lessons. Excellent, thorough, kind answer. Great response time and information. I'm so glad to have found your website. Thanks very much! Seems like good advice … Thanks! Just the information I needed. Thanks for your help, your response gave the confirmation I needed. Thanks for your promptness of reply, and the quality of information provided. The options you suggested were based on some real world experience, and tailored to the specifics of my system and software. Thanks. Thanks for your quick reply. Your answer regarding my query was very good and cleared up any confusion on my part regarding the firepod. Thank you very much. Thanks once again for your help and patience! Thanks so much - your customer care is unsurpassed. Can't wait till I need more products that you offer. Thanks so much for the quick and prompt reply. The fact that Justin wrote a detailed e-mail and didn't try to "up sell" too much. I am going to spend my money at Kelly's based solely on the response I got. The order arrived today at 11:00am ... better than I expected. Wonderful.
Thank you for the exceptional service and communication.
I wish all e-commerce sites and their staff were as friendly and competent as yours. The quick response to email was excellent. The response time was professional and effective. As well, the repsonse was informative and well outlined. The service was fast and great. Very clear and helpful information. Thanks! Very clear and helpful information. Thanks! User friendly! Your company doesn't make a person with a question feel like an ignoramus. Very impressed with the speed of your responses to my two questions. Thanks again for your help. Very impressed with the speed of your responses to my two questions. Very impressed with the timely fashion that both of my questions were answered by Brian. Very pleasant interaction on phone and e-mail, both. Very prompt and detailed email response, plus embedded links. This is a nice touch Very prompt and helpful response, answering the points raised. Very helpful.comprehen-sive, easy, complete site. Answers all my Qs. Very good and fast, thank you! Very good service getting our order and delivering it very quickly. A very professional service. Response was quick and on time. Thanks for taking the time. Speedy Response. Thank you for responding to my email about Soundcards. You provided the information I needed. Thank you for the very quick and thorough response at each point in this email correspondence. Thank you for you quick response. Quick, informative & I took your recommendation. Quick response, knowledgeable answers - what's not to like? Received prompt e-mails which lead to a buying decision… Thank you! Prompt, friendly and informative. I got everything I needed in one e-mail Quick and simple response answered my question. thanks! Quick responce and direct answers. Thank You. Quick responce, sufficient information pr. e-mail. Quick prompt service and thoughtful answers that really did help me in what I needed to know. I now know what purchases I would like to make Quick response time, knowledgeable staff, friendly, prices are very competitive Quick response, and VERY friendly and polite and professional. Thanks for being so very helpful. Thanks for all your information. Thanks for reply.. It was realy fast , I was still online when I received your mail. Normaly it will take a few days at the other sites to reply. I own a radio station and I don't like to wait for answers, I like to go on. Keep it that way.. the best to you. Thanks for responding to my problem, now I have an idea of what to do in the future if I desire additional information. Thanks for the help and assistance. Thanks for the info - extremely helpful and much more than I expected. Thanks for the detailed info. Since you explained in great detail what I wanted to know, unlike other places I had contacted, I will make my purchase with your company. Thanks for the fast (and very honest) answer to my MIDI to WAV question! Thanks for the fast response and detailed concern....I am sure you guys will do well Thanks for the great help! That's why I shop at Kelly's! Thanks for the great prices and resources. - Your sales people really helped me. Thanks for the quick response, answered all my questions in a polite manner. Thanks for the response. After reviewing the reply, it did answer my question. Thanks for the speedy, thorough reply! Thanks for the speedy, thorough reply! Thanks for the update and the great service. I'm looking forward to getting started with the software and browsing your catalog! Thank you once again for your prompt, thorough, and very informative answers to my question. When I'm ready to make my purchase, it will very likely be through Kelly's. I feel like I will be able to get the best service through you. When I'm ready to make my purchase, it will very likely be through Kelly's. I feel like I will be able to get the best service through you, even though you are in a different country than I. Thank you for your prompt response. Thank you for the quick response. Very professional !! Thank you for your prompt reply! Thank you for your information and time. I have added your site to my favorites lists for future shopping. Thank you for your prompt and informative reply.Online sales help is a really big help, Brian was able to answer my questions and assist with my purchase. Thank you very much for the professional and timely response. Thank you very much for your answer. You were quick and you gave me a lot of information. Thank you so much for your quick response and honest review of the products available. I will consult with you in the future should I have any additional questions because I feel that I can count on your excellent service. Answers to my questions were in terms that I could understand. Provided a number of options at varying prices, and suggested further improvements that I could make. Any question I've ever had was answered in a swift and professional manner. Excellent, prompt, thorough, patient. An apparent understanding of my questions, both as posed and as, because of my ignorance of the subject, implied. An excellent comprehensive response! Thank you very much! Always most courteous, prompt and with a personal touch. I've informed many Ottawa teachers about your services. Best wishes for continued success. [You] answered my question, simple but precise, all I wanted Answer has been given very quickly, and very precisely. Thanks. Always friendly, timely, and you follow up without being intrusive. A very quick and helpful response. Thank you! [I liked] the response time and the way you answered my inquiries with enough information to really help me make a decision. [I liked that you were] willing to answer questions and customize needs [I liked the] ability to talk to a eal person in real time, if necessary. [I liked the] knowledgeable help and direct response. [I liked the] Personal interest in issue about which inquiry was made. I found the site not only informative, but very easy to use. Keep up the good work. Very quick and complete response ..the professionalism of your service, the price and the help you give to the customer [I liked] Mr Kelly's friendlyness and desire to help me. [I liked] accessability and regular e-mail updates on what is available [I liked] The complete list of soft synths, sorted by price, and the prompt email replys to questions. Good information, swift response. Good personal contact by telephone,quick responses by e-mail. For one, your Canadian! It is always a great hassle bringing things in from the US, with the expensive shipping and the handling fees that often get added.
The second thing I like is that you are really on top of all the new music software and hardware. Your website is probably the best in its category that I've ever used, and your prices are among the best anywhere in North America. Friendly, prompt - and made the effort. First rate computer music site. Fast, links, someone knowledgeable about what I was asking for mentioned things I didn't know I needed. Fast, responsible, pleasant, customer-oriented. Fast response time, very clear answer. Fast response times and personel service. Fast answer, friendly and effective. I was also able to speak to someone on the phone. The best web service up to now. Fast and comprehensive answer of my question Fast and friendly. The info was great that you provided. Punctual and very helpful! Prompt, friendly, comprehensive and helpful. Prompt reply to emails, online realtime chat with service person Brian was a big help. Prompt responses filled with helpful info. I will purchase from Kelly's again! Prompt return and very friendly tone. Prompt and concise...and accurate. Prompt and informative, thank you. Precise answer, and quickly sent. Thank you. Professional and friendly. Prompt and thorough answer... Excellent service and price. Once again the help has been highly beneficial, time saving, and is much appreciated. Thank you! Outstanding response. Personal--there are living people out there! Nice attitude, very knowledgible, and prompt reply. Nice customer service. Very Friendly. My email query was answered comprehensively and promptly and even some questions I did not think of were addressed My experince dealing with you was excellent and I will be sure to come back to you for future needs. Like the fact that you provide such a service. LOVED IT!!! VERY THOUROUGH AND YET FRIENDLY. Justin is very responsive. I'm impressed with your whole customer service model. Good job. Immediate. Practical advice! I'm simply satisfied with your website and service. It was quick and efficent. It was succinct, honest, and prompt. It was fast! I was really surprised someone got back to me so quickly. Great customer service! Thanks! Got a prompt and fact filled reply from Brian. When I buy it will be from Kelly's. Thanks for your great service. Great service from start to finish. Quick response time, full and courteous answers. Thanks. I always enjoy your recommendations and your very informative web site. (I don't even bother looking elsewhere) I spend a lot of time reading when I'm wanting to upgrade what I'm doing. I am very pleased with my purchase, as well as with the absolutely exceptional customer service I've had with your company. I very much look forward to shopping with you again in the future. I appreciate the fact that you are flexible enough to accomodate my circumstances with my order today. I appreciated your prompt response to my questions. Thanks. Also, it was very helpful to be able to download the demos. Without having tried the demos, I probably would not have ordered the program. I appreciated your promptness and helpful attitude I contacted you with a problem, and the answer was in my in box within the hour. Great advice on how to resolve my problem. I couldn't have expected a faster reply to my e-mail question. hank you very much. I'd rather do business with a company that has the same interest in music asI do than with a company that just wants to sell a product. I definitely appreciate your personalized, prompt response to my question. for future purchases. I appreciate your recommendations. I appreciate your recommendations. Excellent response. I turned it over to our decision-makers to twiddle their thumbs. Your folks did all they could do. Very well done on your part. Exact answers to questions I had, promptiness of all your replies. Excellent response time. The high quality and thoroughness of both the web-site and the response to my query have encouraged me to trust your company. I intend to order from you shortly and I have e-mailed your internet address to two friends of mine. Good job!! Good price, fast response to my question, excellent policies. Good price, well designed and informative website. Excellent service, as always! Excellent service. Excellent service and very friendly response to my phone call. Everything. Clear, quick response. Excellent pricing and I love the 'Buyers Guide' sections of your WEB site. Everyone I've talked with is very polite and helpful. Thank you! Everything was great. I recieved the item MUCH quicker than expected and am very happy with the product. Thanks. excellent response Best customer service I've ever had over the net period. In my opinion, theres nothing you guys can do to better what you have going. Great service and layout. Brian has been wonderful in his responses. Brian not only answered the questions I asked, but also answered a few that I should have asked. Thanks, Brian! Brian, I thank you for your time and help on this issue. The info was very helpful. I know who to come to or my technical issues. By giving me an answer to my question..and giving me some options..thanks Clear, quick explanations to my questions. Your prompt response was very much appreciated! Although I am not ready to purchase, I will definately consider what your site has to offer. Keep up the great customer service! Your information and speedy reply enalble me to make a quick decision and purchase the keyboard I need from you. Your folks seem to have the knowledge to address questions intelligently. Both timing and content of response were very good. Your follow up process conveys a sense that you care - well done. When I have some money to spend I will remember your site and service! Your outstanding, knowledgeable, solutions support and total teamwork crew actually "knows their stuff". You are in the top class of both consumer, as well as professional, practical applications. Kelly is certainly ahead of the curve in real-world expertise, absolutely unbeatable equipment value, software, and hardware. I have worked in digital audio and video sales and support, but I have never heard of a company as remarkable as yours to be so versatile, as you are unique and outstanding. You fully support the beginner, as well as the top, experienced, hard-headed expert and diverse clientele. You are beyond the other audio dealers by a light-year! Your price is tops and you have answered my question in a timely manner. I loved the quick response and no bs answer. Your web site is both informative and easy to navigate, and your service is excellent. Your english was kind to me and easy to understand. (I'm Japanese) Thank you. Your customer service representative figured out precisely how to give me what I asked for. You told me what I needed to hear. That's good. You guys rock! Thanks for answering all my questions. I will definately make my purchase through you. You have very friendly, well informed representatives. Thanks for providing such valuable service. Very thorough and helpful. Thank you. Very useful answer to my question Wow that was incredibly fast
set of Roland/Edirol headphones. This morning it arrived in the mail,
and now I am enjoying the superb quality of the product. Thankyou very
much, and keep up the good business practices. Very quick, prompt and helpful reply. Thanks greatly! Very quick answer and sufficient information. Thanks! Very Quick Feedback, as usual! Well done. Very prompt and informative. All my queries were answered. Thanks. Very prompt response time. You guys are so good at following up. Always a pleasure getting info from you. Thanks for your help. You guys helped me a lot. Rest assured you're at the top of my list and i'll come to you to get what i need! You explained what I needed to know clearly and directly !! You always answer our questions in a timely manner and point us in directions that have improved our learning! It doesn't get any better than your company! You always have understood my question and answered it. I've never had to write back and say "no, I'm not asking about that..." You answered my question and correctly surmized my needs. I felt well served by Kelly's Music.Compared to the competition, it was unusually the best service I ever had. I found you very helpful, and got the MusicTime Deluxe upgrade that I needed. I like the way you make yourselves available to us customers. In some other retailing companies, I feel like I am being avoided when I have a question. But I must say, your service in taking the time to reply to all of my questions, by a real person too (not an automated message), your prompt response time, and even following up was so much appreciated. I know that I will be making a purchase here, at Kelly's, because not only your great service and pricing is encouraging, but I like supporting companies that treat customers the way it really should be. Thank you! I like the personal attention to my questions. I like the personal emails and suggestions about products and equipment setup. I liked that you responded to my request, and followed it up. I liked the amount of information and help available, and the fact that you're a Canadian service. I like your online catalog with a lot of information, demo download, email support. I liked the thoroughness of the answers to my questions. I liked the quickness of response and thoroughness of information. I was very satisfied with Justin's knowledge and help in answering my questions. I was pleasantly surprised to receive a detailed answer to my question and alternative suggestion for appropriate software to fit my needs. I was impressed at how fast my questions were answered. I was impressed at how fast my questions were answered. I was impressed by the quick informative response to my email questions, invaluable to a newbie like me searching for answers! I was impressed by your efficiency, good prices and speed of delivery. My fastest ever delivery across the Atlantic. I was very happy with the service I was very impressed with the promptness of the response to my query. Kristin not only answered my question but also provided me with a long and detailed list of further resources and information that will be very helpful. I am truly amazed at your company so far! I very much appreciate the honest evaluation of the product and VERY quick response time. I was able to get an answer right away to my question. I received the replies and appreciate the help. Thanks. Thanks. I thought you were very thoughtful in your response and I appreciate your help. I really appreciated your timely response and your helpful advice. Thank-you! I really do appreciate the extra effort you guys go to to make sure your customers are satisfied. All of my experiences have been great. Although I had an issue with the Kurzweil keyboard I purchased, your staff was AMAZING in handling the situation fairly and professionally. Once again, Thank you!!!! I really enjoyed that I was buying from a Canadian source and that you are a small business with personal service. Your internet site is also very complete and easy to navigate. Great work. i really really thank you for taking your time to answer my question.nobody that i asked for advice before ever told me with every description like you did.now i know i need more equipment to buy.not just a mic i was mis informed by someone else,so thank you very much. I received a reply regarding my question the next morning. It was exactly what I needed to know; very to the point. Thank you. I received my order and the service was outstanding. David and Kristin were both very helpful. In the future I will go to Kelly's Music and Computers for all my Music and Computer Needs. My order arrived well packed and Xpress Post was very fast. Very fast response and very personal. I feel like I know Doreen for years already. I am somebody that wants to know answers to my questions quickly and sometimes it is less than a day before I get a response from you guys. Thank you very much. Very impressed with support, got my new download address on a Sunday night! somebody is on the ball!!! Thank you for the great service! The package arrived sooner than I thought it would. Next time I'm looking for related products I'll be calling. You guys respond very fast. I think you're a great company and when I get back in school I'm telling everyone about you. You guys are doing excellent work - congrats! Thank you for your prompt answer! Very helpful! Quick, concise responses to questions. They answered my question, with a very quick response. Thanks Knowledgeable, friendly and not "pushy". No hassles, excellent pre order help too, which is EXTREMELY important for the expensive software I purchased. My Last inquiry was answered quickly. You folks are the greatest! When I need your services again, I will get in touch. Thanks for a job well done. I was VERY pleased with the service I received was prompt and profesionnal. I did not get a run around - which made me very happy. I wasn't sure on which product I wanted - and the service tech was very helpful and suggested a sound card which I am VERY pleased with. Thank you very much! great - as usual I liked the informed customer rep who went out of the way to be helpful. I can always count on Kelly's to have what I need for a great price. The local music stores carry the same products - but on a limited budget - the cost usually makes the descision as to where I buy. Laurie was excellent and prompt in her follow-up to my order inquiry and correction. This site is great, and I will recommend it to friends who are shopping for music gear online. Informative, speedy response. Thanks. I asked a question about one of your products. I've never bought anything from you nor had I placed an order in conjunction with the product I am interested in. In something less than 24 hours I had received a complete and precise answer - that included additional information needed to make the answer work for me - from "Justin." This kind of direct and personal esponse is becoming very rare in today's marketplace; your service places your organization, with me, in a very small and select group that includes AVG and IOGear. Thanks for the help. I asked a specific question about one of your products and got an email from Justin that not only answered my question but defined how to use your product to accomplish my goal. This answers all of my questions. As always I find you’re staff very professional. Thank you for answering my question so quickly and providing such service. Kristin is wonderfully clear, concise and complete in her responses to my inquiries. She is a pleasure to work with and her email is also friendly and solicitous. Give her a big pat on the back, a nice raise, and my personal thanks for all her fine help. Just a note to say a slightly shocked Thank you to both Kirsten and Justin, who have responded so professionally, quickly, and informatively to my questions concerning recording needs. I did not expect this kind of service! Your organization has incredible customer service! And a super informative and easy to manage web site - Nice work! Simply due to this I will attempt to make as many purchases as I can through your store. Thank you. Personal, fast, accurate, complete. Every business should have the instant response type of customer contact that you guys do!!! You have the best customer service ever! There is probably no one on the planet who is as helpful / articulate as Justin. Very courtious and wanted to help all she could. Sent me the link I needed to know about. Thanks Kelly! You were GREAT! Received my order in a very timely manner after ordering from your web site. Thank you very much! Also, I appreciated your service in answering product questions online. Again, thank you! You did great, keep up the good work! Great! thanks for your assistance on this! I must say Kristin was very proffesional and helpful. Fast reply, good staff!!! I have looked at many websites dealing with audio and recording and I send this note to tell you that yours is off the scale. You have the best website I have ever seen in terms of describing basic to very complex terms, systems, methods, etc. Thanks very much. Simple things like "what is VST?" well simple to you but sort of inscrutable to me...you explain and or define in very understandable terms without being too elementary. Anyway thanks. I will order anything that I need from you if you have it. Laurie has been GREAT to correspond with. I find her to be very efficient, polite with her wording in emails, among other things. I always feel confident that things will be done correctly when I am dealing with Laurie. If Laurie was working in my company, she would most definitely be a well respected and appreciated employee. Kristin provided extremely detailed and useful information on a complex question. I'm very appreciative of her help. Thankyou for offering academic pricing. This sure helps benefit my students! My first transaction was very smooth, with great communication. Keep up the good work. I was so happy to find an online store in Manitoba (I like the shop local thing.) I am trying to educate myself right now on computer studios and your site was very informative. Free information and super fast response. I did check your Winnipeg competition and found your pricing quite reasonable. After some further research and saving a little more money to be able to "do it right the first time" I will be definitely checking this site first . Thank you for having a Canadian website that doesn’t bite. Very good and friendly service. Kristin helped me with my initial questions and feel great about how Kelly's Music is making this effort to make sure that we as customers are taken care of ...... Thanks It was Doreen who answered my query. She did it quite well, pitching in some other products. A quick and helpful reply. Thank you! Thanks for your fast and thorough info! I wish the other software providers would pick up on your response mechanism. Maybe in time, but for now, this sets you apart from any other experiences I've had. Your info makes sense, I hope to get to work on it next week. Great feedback on this one..thanks Kristen I'm very happy with the product, your phone sales support, your shipping and your Web site (especially the product feature comparisions). I've been raving about Kelly's Music to anyone who will listen. Thanks Very Much. A live person responded to my questions rapidly. I got answers to all of my questions about the products without pressure to purchase. You gave me all the help I needed, even when I was in Mexico all the time. You guys did awesomely, not only did you answer my question but gave me a ton of additional information I didn't even know I wanted! Impressed with your Web site. Kristin was very helpful and curitious on the phone. Informative, prompt, personal contact via phone a big plus, all around excellent service! Very good service and good prices. Thank you for your prompt service in resolving my issue. When l am in the market for future musical needs I will definitely visit your website again. It was prompt and you almost completely found what I was looking for. I am very pleased with Kristin's response time and suggested item. Fast responses to my questions and knowlegable staff. It was very comprehensive, prompt and personal. I liked the response time and the recommendations. Very informative web site. Good work! Thanks for your very speedy reply to my original question. I'll be checking you out again in the future. Very helpful and fast response. Thank you. Thanks for everything! I ordered the soft ware that was recommended to me by your staff. I'm happy now. I had my question answered quickly from someone who seemed to know what she was talking about. She gave me LOTS of information so I could make an informed decision Very helpful, and excellent pricing. Knowledeable, quick and courteous response.
etc.) product comparisons, available from your site. Thanks! Prompt response, thanks. Laurie was extremely helpful to me. Very fast and knowledgeable about your products. Laurie was very responsive...she answered me faster than I could check my email! She Rocks! As I said previously, the young lady who was handling my order, she was very responsive...very professional, knew how to handle the customer with the utmost and highest respect. The timeliness and completeness of your response was helpful and greatly appreciated. Great customer service and thorough information provided. Your response was very quick and told me what I wanted to know. You folks seem to be interested in having the customer satisfied with the RIGHT purchase, as opposed to just selling stuff. Good information that I could not find elseswhere. I have had excellent service with your personel through e-mail and telephone. They have promptly answered my all my questions. Keep it up. Your feedback was quick and accurate. Jutin's reply was exactly what I was looking for. Kristin has been wonderful, intelligent and informed. Your answers were complete and helpful. Fast, courteous and detailed. You were very helpful in helping me sort through the available software to meet my needs. The efficiency of your time to reply and the knowledge that was available was beneficial. Speed and clarity of answer to my questions. Explanations given were very good. I found your customer service to be top knotch! Professionalism like this is not seen very often - unforunately , - and I definately want to acknowledge it. Whenever I had a concern or question , one of your tech's promptly contacted me by replying to my emails. The answers were in "laymans" terms and I am totally satisfied. Your personal service is second to none. Specific and caring Quick response, knowledgeable staff, very fast delivery time. I am 100% satisfied. Fast informative service. Very impressed. Great service. Thanks! Kristin's response covered what I wanted to know very well indeed. Thanks. Kirstin's reply answered my questions completely plus some questions I didn't know enough to ask. I'm in the process of following up on the research links she gave me. Thanks. My question was answered very well upon review and that makes me happy. Thanks What a great service! fast, friendly and informative. Prompt response giving me the info needed to make an informed decision. Very good service Very prompt and informative. Your response was both timely and highly informative. The best I've experienced with an online merchant. Excellent responsiveness. Answered all my questions. I especially liked being able to talk to a person on the phone. Thanks. Superior Friendly assistance and quick answers to my questions. The promptness and the clarity with which my questions were answered. Very impressed with the reply to my email. Kristin took the time to answer all my questions. Our search for a computer recording system has been confusing but the information received from Kelly's has been so helpful, I can see light at the end of the tunnel. Thanks for your prompt reply. I am currently researching between several software programs to purchase for my school. Thank you for your assistance. Time frame within which I received the reply deserves an excellent score. General impression of handling of request, soft points for "appearance and feeling" deserves good marks as well. I would rate/consider the internet site /exposure as trust building. In other words I would not think twice about making a purchase from a company such as yours. Thanks for the prompt reply. Also, very good customer care/feedback follow up! The lady who answered my request was very kind. Your company shows unusual follow through. Thanks for the alert attension to my busness. very helpful Fast...Info is clearly available. Outstanding work..prompt and detailed responses Pleasent and informative. Response time was minimal even though I had selected to have you respond in an unhurried time. I appreciated your quick response time and your professional web site. I haven't bought any thing yet but am very impressed with your pre sale service. Very prompt respond, excellent attitude Love your service! Thank you, you guys have always been extremely helpful. Your comments were helpful and to the point. Thank you and I look forward to working with you again in the future! Excellent service from Kristin and your shipping staff. Kristin was knowlegable and very helpful Thanks for the advice. I feel the support staff is being honest with me. I don't feel they're trying to sell whatever is sitting idle on the shelf. After I clearly stated that I wasn't a Pro, your tech support never seemed to "talk down" to me. I really felt like they wanted to find the best solution for ME. I like the fact that you are concerned about your customers and your potential customers. In such a highly competitive market as computer music hardware and software, you make it easy for me to learn about products and I know where to go when i have a question. The fact that you have distribution in Canada makes it easy for me to come to you for products. And thanks for all the info. I like the in depth information available on your site. The response to my query was fast and clear. Brian has been spectacular in trying to help us. Brian was very helpful on the phone. I ordered because of his knowledge Thanks for the info and the quick response. Thanks for the information provided and the quick response. Thanks - great service. Thank you for your promtness an courtsy, you have helped so much. Quick response, friendly tone, got the impression he wanted to help meet my needs. Rapid response!!! Thank you. Thanks for the quick reply. I would just like to say thank you so much for providing such an awesome website and service. You guys (and gals) are so helpful and so quick to reply, it's a rarity these days.It's pretty sad when I feel more confidence inquiring and ordering products from your website than I do from my local music stores! Good work! Kelly's music rules! Fast and you follow up your products properly (ie. the focus is customer satisfaction rather than more sales). Good Work! Also being able to try before buying, otherwise I wouldn't buy on line. A quick response is all I asked for and I got one. Thanks. Thank you for such a quick answer. I am checking out all of your options. I received the answers I needed the same day. Thanks for the help. I found Brian to be a good listener and to help me understand what options were available with music notation software that were within my budget. I was concerned about giving out personal information because I don't want spam mail or unwanted email popping up. He assured me your company does not give out my personal information. Not only did he give me feedback on the phone, but he promptly emailed me information with various links so I could download free trials to see what software would work best for my purposes. Because he was considerate to me on the phone, as well as helpful and very efficient in what he said he'd do.....I was impressed by this customer service and I said to myself, "This company is the one I want to do business with". Thank you for a positive experience today. Your "Why should I buy from Kellys music" question was convincing and I witnessed the customer service firsthand from Brian. :-) Brian was very helpful. I'm sure when I have another problem I will request him. I placed an order for the product he recommended plus a few other things the same day. Thanks again Brian. The response time was amazing. Also, not only was my question answered, but additional help was given without expecting it. The service is great, the price is the same in most of the webpages I have seen. Very fast and accurate. [I liked] Talking with someone knowledgeable that doesn't rush you off the phone. [I liked the] promptness thats why i ordered it. It was very specific, in terms of where to find it on the site. Thanks for your advice. Thank you for the suggestions and directions. I will be looking into the products mentioned. Service was excellent. Thanks a million for your detailed response to my question. Thanks for all the info, Brian. Your response was very quick and very detailed. I'll check out the links you suggested. I am very happy with the response times;there is no delay in getting a quick reply. I am happy with the response Good service, I have decided to make my buying with you guys. I don't like giving perfect scores for anything, but I'm very happy with Kelly's service. I'm sure I'll be ordering more items from Kelly's in the future. Great service, Renee is great! Your customer service is excellent. Thank you for your time and efforts. It was very much appreciated. You provided comprehensive advice on suitable equipment for digital recording at my level. I was very impressed. Thank you. You have a very impressive and efficent system for handling customers email questions. The response from you was relavent and useful. Your site is Awesome I'm like a kid in a candy store. Wuick and simple response answered my question. thanks! Thanks for the help! Thanks for prompt reply. Thank you for your prompt reply. Really prompt reply....I'm happy Very good service. Thank You. Looks like will be doing business My order was shipped in a timely manner and you have provided tracking numbers for me. Prompt detailed response. Because of it I purchased products yesterday. Very fast reply to my questions. You gave me the answers I was looking for. Awesome service and response time, as well as informative, keep up the good work. Very prompt and courteous, and referring me to the right book. I felt well served by Kelly's Music. Compared to the competition, it was unusually the best service I ever had. I had a question about compatibility answered, which was just great because none of the local music stores could help. The ability to get answers like that from your staff definately will earn you my buisness. I have been impressed by your service and plan to make Kelly's one of the first places I look for products. [You were] excellent and responsive. I posed two questions about software to Brian, and he answered them succinctly and immediately -- his reply came the next day after my e-mail. I am most grateful to you and to Brian for your service, and I have bookmarked Kelly's Music in my computer. The really fast response time to my question, as well as providing me with the answer I needed. Wonderful service! The reply was prompt and factual. No sales BS just the facts with links and suggested means of getting more info if needed. I appreciate your help Thanks for responding to my question so quickly. Kelly's Music is everything your web-site says it is. What is best, Brian I believe, pointed me in the right direction explaining which book would be beneficial for me to learn audio publishing on the web for absolute beginners! Which is me! Your help is greatly appreciated. Laurie, your customer service rep, is a very friendly, helpful, and courteous person. Nice to do business with you people. [My] Question was answered promptly. Amazing customer service. Very fast and very detailed and clear. Thanks! [I liked the] Explanation, and service in technology of products that best fit my needs. [I liked the] Responsiveness and depth of information provided to question. [I liked] The fact that you replied! It helped me make the right decision. Good fast reply with useful information. Thanks for the quick reply, I am keeping your page bookmarked for my future purchases. The fact that I needed only two of the three products in the bundle meant that I needed to be able to get a price and a service I could depend on. In both areas of price and service I am satisfied. Uniformly Excellent. Response was timely, before I had requested an answer, in fact. Brian was great. Factual, informative - now THAT'S a helpful guy. I can't imagine the service I'd get if I actually purchased something from you guys. Hard to imagine better service. That's why you got the 10. I like the fact that Mr. Kelly took personal interest to my benefit. He accomodated my needs in terms of bundled software. Thank you, Brian Your response was very helpful for me to decide which one to buy. And it was fast.Thank you for good service. Brian was very knowledgable, and a good listener. He was very prompt in getting information back to me. Has continued to help me in every way possible. Great information given to question. Very helpful. I called and talked with someone in person after getting my question answered via e-mail since options suggested in my reply made me realize I wanted a different product and wanted to have personal contact for my purchase just for reassurance. Very nice experience. Thanks! As always, prompt and knowledgable! Brian was very knowledgable, and a good listener. He was very prompt in getting information back to me. Has continued to help me in every way possible. Very prompt, detailed reply. You did a good job of answering my questions. Thank you. I received all the information I required and purchased the product from your company. Your sales staff was very helpful. Thank you. The quickness and quality of the response were better than expected. Very good service and help in answering all my question. Very pleased for the information provided. It was very precise and clear, and it fulfilled every of the questions I made. Thank you very much. Thanks for making this a very easy and satisfactory experience. I would definately recommend your service to fellow muso's. Thank you so very much for such prompt service and outstanding sites that give the best information re my order....look forward to this coming week and the new software. again, thank you, thank you. Personal response was great. Excellent response time. You answered my question. Your reply made me buy the product and made me feel good about buying it from you. Your timely reply was most important to me and I appreciate the promptness. Thank you for your assistance. You guys are awesome and you information is right on the mark. Good response time, selection, and prices. Brian is great. Prompt, courteous, knowledgable. Thanks. Great assistance - will definitely purchase from kellysmusic.ca when the money arrives! Thanks for all the help! Your prices are great as well. I do appreaciate your timely responses. Thank you. I give thanks for all information I received from your team. Thanks for all your help. Timely response [was] received and is appreciated. Thanks. Very helpful and informative. Thanks for your help. You responded very quickly with all the information I needed. Thanks. Your timely reply was most important to me and I appreciate the promptness. I was very happy with your response. Thank you for being both timely and specific. [I liked] The due consideration you gave to my question regarding said product. Thanks for your help! The issue was responded to very quickly and completely. Well done! A very good service, your reply was fast and consice. Thanks. I very much appreciated your response. Many thanks again. I appreciate the quick response, the product reviews, the ability to see prices in US and CDN funds, and the showing of related products to check out as well. It wasn't some script, a person actually answered the query. Folks, I appreciate you willingness to share accurate and pertinent information. I liked the personal reply and the speed with which I was answered I felt your answers were very informative and yet to the point enough that they were worthwhile.Thanks for your help. Friendly - actually seemed to be happy to help me. It was quick, and succint. The answer to my question was better than I could have hoped. The fast response and direct answer was very helpful. A lot of other online companies like to drive you around their sites, or don't give you exact answers. You guys came flat out and said you had what I asked. Good response time, answered questions fine. Very well done on the speed and direct answer. I was suprised an interent site would be like that, since a lot of other sites I have been to were slow and gave me semi answers.Your response answered all my questions. Very helpful. Thank you. I will think about this and get back. personal, informative, prompt Fast, simple, no hassles or unnescessary interactions. Customer Service Representative Laurie was a delight. Perfect 10! Was a pleasure. Thank you! Outstanding Customer care. You were very helpful and quick with your responses. Your price was also very good. Great info given. The information provided was very helpful, and I appreciated your follow up. Thanks. I will continue to read your newsletter, and visit your web site. It was fast, and it happened. I contacted another US company the same time as I contacted you, and I'm still waiting for a response. I really appreciated the quick and very thorough response I received. Thank you. I was very pleased with the service I received from your customer support team. I have decided to purchase several things from you as a result. I appreciate your attention to detail on your site as well. You have many helps built in to the site that makes it very appealing to people such as myself... trying to figure it all out. I "spoke" with Kristen who answered all of my questions and subsequently ordered some music software. She was excellent! You answered my questions and gave me more info than I had requested. Kristin has been very helpful. I will probably buy one of the reccomendations that she offered. People are pleasant and seem concerned to get an answer out. My entire experience with your company was outstanding. Friendly, knowledgable responses and no hassles! The prompt and accurate response, coupled with courteousy and respect. Thanks for the prompt reply-its nice to be able to ask someone who knows the product before I buy something. It seemed easy to find what I needed and I found Kristin to be very helpful and friendly and she was able to answer my questions. Great response time, competitive pricing. I was unexperienced dealing with notation programs, and was pleased to see that when I somehow stumbled upon Kelly's site free demos could be downloaded. Kelly's helped me decide which notation program might be best and helped me set up my keyboard to my computer to make sure I was exposed to as many of the software's attributes as possible. Most impressive, when I ordered the software and the possibility of a delay arrived, Kelly's ensured that I would not be waiting too long for the product to arrive as they contacted their supplier to have it sent directly to me. I am most impressed with the customer service regarding every single problem I've encountered, and I thank you very much for the help. I was very impressed with Kristin's extensive reply. She directed us to a product that will better suit us. We will probably purchase from Kelly's in the future. All businesses internet and otherwise could learn from Kelly's customer service. directed us to a product that will better suit us. We will probably purchase from Kelley's in the future. All businesses internet and otherwise could learn from Kelly's customer service. Everything is perfect, you really go beyond what's expected. VERY rapid response with all of my questions answered completely. The response was quick and answered all of my questions in a customer-friendly manner. I was impressed. The service and response is very proffessional please keep it up and God bless you. The level of customer support any company/service provides is absolutely essential and in many ways the most important element in any succesful enterprise. Kelly's customer service is absolutely top-notch, and your personal level of support reflects that. As a result, I will always consider Kelly's first for any future purchase. Keep up the good work! I liked the professional and quick response. Fast and efficient response. WOW! I am impressed with your thorough response. Thank you again for the most thorough response I have ever received about a product. I liked the service; and people who care and can answer questions without trying to get me to purchase a mercedes when a toyota fits my needs. I would like to keep buying stuff with Kelly's as long as Kelly's keeps helping us customers like this!. Keep up the good work! I truly was impressed with the timely reply and the detail, I will definitely consider using your service again, and will most likely buy this device from you when it is time. [I liked] Brian's responses. It's a distinct pleasure to find a commercial music outlet that personalizes its services to customers. I have been scoring with MIDI studios since 1987 and am just getting into USB/audio setups, so I need some guidance; but, I will definitely make my purchases at Kelly's because of your competitive pricing and customer service. Thank you. Quick response, even a follow-up! Very informative and gave me choices from least expensive to more expensive. I appreciate the information you sent me, and your follow-up. Good service. I am happy with the response I received from you. Your response was very helpful and I did purchase the product. Thanks.
So far I have been very pleased with my purchase! I want to thank David for his quick and complete answers to my questions about setting up a home recording studio.You have been very very helpful. Found the answer in your e-mail. Your promptness was great. was great. Friendly and helpful web page; ditto for phone service (employee was David). Excellent service; friendly, knowledgeable. I've added you to my 'favourites'. Thanks for your prompt reply.when I'm ready to purchase, I'll contact you. Thoroughly knowledgeable. VERY fast response time! A clear and easy to understand reply. I liked getting the link to view the type of product I was interested in. Quick response (follow through) and overall. Speedy reply by internet. Fast and pertinent email response to query. Fast response time. Very accurate, fast response and nice warm customer care [I liked the] quick response. After reading the reply to my questions I knew what I wanted to order. I visited a couple other sites to compare prices and was glad to be able to order from you. Your response time was exceptionally fast and the answers were complete. All my questions were answered fully in a timely manner. Thank you for your support and assistance. [I liked] your quick response. In-depth answer to question with useful info. Competitive price and convenient service. I appreciated the quick response and the answers to my questions. Great customer service, prices, and convenience. I liked how they gave me suggestions for products based on the needs I communicated. Very insightful with personal attention. I like the way you treated me. [Its] the first store for musicians that take[s] interest to serve, you helped me a lot. Very fast response time, my question was answered fully. The answer was timely and good. I appreciated it. Thanks , I will be checking with you when I purchase PC , sotfware and other accessories for my composition project. Again, thanks for all your help. It was excellent. They were responsive to my request and paid attention to the information that I gave. I will definitely tell my friends and colleagues. [I was] quite please[d] with the service. [The] info was fantastic. Many thanks - really good service. An extremely attentive and very friendly response. If you provide the same kind of service in other areas of your business, you'll be the best I've seen. Very informative and prompt reply. I hope I completed the scorecard the right way round. I hope it says 10/10!! Your information was very helpful especially since I am a novice to the combination music and computers. Your tutorials on the subject are really great and I know of no other place where one can find this valuable information short of taking classes in some formal setting. Thank you and
you certainly will have me as future customer in your establishment.
Thanks again! Prompt and knowledgeable. When I called the store the people were friendly and helpful. Willingness to help beyond questions asked and promptness. You have always been so good to me! I have referred you in many of my technology presentations! I think that you have the most fantastic service and web site I have ever encountered! Friendly,helpful, fast response, useful infomation. Thank you so much for the quick response to my email question. Many companies are so slow & sometimes don't respond at all. The advice given was exactly what I needed. I had complete confidence in the detailed answer to my question, & as a result I promptly purchased the software. I have always had good personal service from you which is unfortunately becoming rare in today's retail world. I really appreciate you & refer you to my music educator collegues all the time. Thank you again! Very personalized service and indepth response. This is fantastic and hard to find these days. Your timely & comprehensive response to my inquiry was appreciated! [You are] all so kind in wanting to provide great service, And [you] do! Thanks so much for the great catalogue, and the prompt delivery Kelly's music is simply the best. Representatives appeared well informed, friendly and professional! Brian was great and he quickly emailed me information. You guys are always on the ball. I liked the quick response and your concern with me finding out the answer. I just want to let whoever is in charge know that the service Kellys provides is second to none. It is a rare thing to find. The response I got not only suggested a solution to my problem that I hadn't considered, it was cheaper than what I was thinking of doing. That's pretty satisfying. Simply outstanding service. Fast and gracious reply to my questions. Definitely the price...outstanding price.
As for the service [it] is just Great Also!.
And as of Warenty,the manufacture always has one Detailed feedback to product questions! Kelly's service was excellent. It provided the product as promised (price, delivery, quality, etc.). They also politely answered all my questions on the phone and instilled confidence in their business. Response well beyond and anticipating future questions. Well done and thanks, Brad. Very quick and fair responses to my inquiries!!! Your site here is really useful and the personal assistance from Brad was awesome. Good price and fast. You guys are always a "10"! It was clear to me that your purpose was not necessarily to get me to purchase from you, rather to properly inform me of all the details of what I was planning on purchasing. You actually guided me away from the product I was originally inquiring about since I found out (through emailing back and forth with you) that the product was not what I want/need and I am very grateful for that. Instead you guided me to a product that perfectly suits my needs and it is just what I was asking about. Thank you. The service and support were THE BEST I could have ever asked for. Thanks for everything you did. Always good answers to my questions. Professional, knowledgable and informative, patient and great turn-around time re: questions and answers. Couldn't be any more pleased with the service! Fast response to my questions, competitive pricing. [I liked] The customer service and detailed response. The prompt, personalized attention was great, along with the thorough info provided. I was also impressed by the honest desire for feedback. Rapid response time via email was amazing. I was looking for a good store of this type for a long time now, so it's nice to finally find one. Your service and response time is nothing short of amazing. Kelly's makes it impossible to find a better deal. Anywhere! It's swiftness and dedication. Most importantly, though, it's personalized approach in using actual people to answer questions rather than sending meaningless automated messages. Service was prompt and the info given was concise and correct. Your website provided more than enough info about the product as well. Brian is doing a great job. He answered all of my questions really quick. I am very satisfied with the help, advice and information that I received as a result of my online queries.This most certainly will lead me to making a well-informed decision. Thanks for your prompt attention and help. I should get this kind of service from everyone I have to deal with. I can't praise you enough to my friends. The information I requested was answered promptly and satisfactorily.Your advice and info was excellent. My question was answered very quickly. I'd like to say all my question were answered very helpful to me. I don't know a lot on the subject i ask question on and Brian told me how to do these things . Very helpfull indeed. From first call to completed order in less than 5 days. WOW! I usually can't get things from one office in our district to another in that time! Great service from Brian on helping me find the products I need to record LPs to disc with a computer. I had several questions and you specifically answered each one. Very very nice. Thanks for knowing what software products are really worth looking in to. Responsive, helpful, and knowledgeable. Thanks, your the best - love the feedback - helps me make a decision and will buy from you when I do. Very fast response to my inquiry, with good information. I received a straightforward and knowledgeable answer, which prevented me from making an unneccesary purchase. My thanks! I will be back when I need another product. Great service and very fast answer to all my questions Fast , lots of information with many options to chose. Timely information given. Is extremely unusual for a website. Very Grateful. Very fast response time! You responded in great time and I received 'Reason' very quickly. Thank you! I love shopping with you guys. The service is fantastic. I am a long-winded, difficult to help person because I am technically an idiot and need a lot of help and reassurance. Each time i buy something from you you guys never seem to run out of time or patience. Love ya. Quick and an obvious human element behind the web technology. Amazingly thorough and prompt. A great resource, perhaps the best. Prompt reply and good level of detail. The response was quick and very informative. Good Work! Responsiveness and knowledge I appreciate the detailed answer I recieved. Keep up the good work, we'll need it. Excellent response time on email and phone query. I receive a quick and complete answer to my questions The response time for my product inquiry was fast and had very useful information. Quick and thorough responses with a variety of options. Also, you include the link to make an order which is really convenient. Thank you. Follow-up and time back to answer questions. You answered my question promptly and correctly You always give many options or answers to particular questions leaving me free to choose. I like that. I particularly appreciate the links as to where and how to order what I need. Saves looking thru the website. You are quick to resond and to check on the response you have given. That's a good way to do buisness. Very professional. Thank you. It's nice to have your site and technical help available. You guys always provide thorough information in a timely basis. Thank you. You responded quickly and your prices are good. Your response was timely and informative. Thanks very much. I emailed a question and it was answered and they even added additional information on other products that I didnt know about. Great help. KMC was very prompt and thorough in answering all my questions and was great service to me, thanks again KMC It was quick and very helpful. Informative/knowledgeable staff and quick response. Thank you for your swift response Quick, friendly responses to my questions. The especially quick response!! Very fast response time and provided exactly the info I was after. The response was great. Not just the timeliness, but the information was extremely helpful. INTELLIGENT. KNOWLEDGABLE ABOUT THE GEAR. Informative, friendly and prompt. Prompt informative response to question Prompt intelligent helpful replies Personal, responsive and timely. Extremely professional, web based means instant 24/7 response ...every aspect of the whole purchasing process was great! Your answer was specific and short to my question, however, you did provide additional info on the product which was very beneficial Very prompt and informative service. Loking forward to doing business with you. I was able to get the question answered. I like the way your system is implemented to let you track each request or customer issue. Thank you for the follow-up timely, human response which helped me make decisions I was totally pleased with the answer to my question as well as the time it took for you to answer....good job....Thanks!!! From the day I place my purchase, every issues are taken care of promptly. All the requests thru email are responded professionally. I am very satisfied with the service of Kelly's Music & Computers, not to mention that their price is very competitive. Both make the company No.1. Thanks you. Prompt response with accurate, useful information. Alternatives suggested. Fast and good service... carry on! The chance to ask and get a reasonable response... Interactivity, that's what real music is about... Thank you for all of the effort you put forth to help me find the software best suited for me. You have answered all my questions so far. You guys are doing a great job. Your personal response to my questions, order confimations, mail tracking. I like the fact that you are knowledgeable in both music and computers and that you are a real human owned business [not a chain] and are very helpful Very responsive and knowledgeable. You respond in a timely manner. Service was fast and directly answered my question. I ordered the product and it arrived intact and before I had expected. I trully think you have the best webpage in Canada! alot of work has gone into the page. not to mention all the differant info's you have. outstanding!and thx for all the help. Fast and to the point. I ordered as soon as I got the information I needed. You responded quickly and intelligently to my questions. Very prompt service. I will consider using your services in the future. Everything. Everyone I had contact with, both on the phone and e-mail, were extremely helpful and pleasant to deal with. Competency, quick response, friendliness Great info...thanks! Will get back to you on future purchases. This is a very helpful site and service. You give very specific answers to queries and are careful to really address questions. I did not know what I was looking for, so I described what I wanted to do on the computer and Kelly's directed me to the exact device that I needed. The VSC-MP1 program worked like a charm! Thank you so much for the advice. The program arrived within a week and I was able to get my compositions from the on-screen Sibelius score onto a CD to play at my parent's home. You have no idea how thrilled they were to hear my music. Thank you again. Excellent response time and knowledgable advice. your guide to music software is very informative. I received excellent service and ended up purchasing the product from you because of the service I received. Brian quickly answered all of my questions. I was so impressed I ordered my sound card upon receipt of his answer. Your response was quick and clear, and it answered my question completely. Thank you. Quick response time and personal attention Extremely quick response to email questions. Also, your prices are great so it is always great to buy a product in Canada than importing from the US. Fast and very thorough response. Fantastic customer service!! Telephone call had actual person without going through a series of numbered commands Thank you for your response, it was very helpful. The questions being personally answered is great. Fantastic job, keep it up. As always, prompt, professional, clear, and courteous The promptness and detailed explanation Very Friendly people, cared about me as a customer Really nice people and brian was most helpful about the programs i was interested in-- and did i say you have a quick response!!!! You did a super job in anwering my questions concerning the Midi information . Keep up the good work. Thanks. You answered my question fast and with accurate information.
Thank you very much and I will make all my purchases with your company.
Excellent service and excellent products will keep me coming back. I have also pointed about 3 other people in my city to your website and they also made purchases from you. Thanks again! Your quick, friendly responses and competitive pricing. Also the fact that you have a shop in Canada. Ease of access; Quick response to my inquiries. I am very satisfied with you guys. My question was answered fast and exactly what I wanted to know. Thanks alot. Thank you! Good and fast service! My question was answered quick and [was] exactly what i wanted to know thanks. Thank you very quick and informative! I appreciated the personal, quick response. Also, the response was very detailed. I really appreciate getting responses to my questions. Not many companies will do that. Good to talk to someone who knows about this stuff and still shop from home! You are all fantastic. It took a fair amount of research on my part to determine what equipment I wanted / needed for my audio setup. I ended up getting the UA-700 from you. I am REALLY looking forward to it. Thanks for everything. I'll be back! You responded promptly and answered every question I asked and directed me to exactly the product I needed-which I have now ordered from you. It was prompt and provided me with even more information that will be helpful for me. The fore thought was great and much appreciated. A pleasure dealing with you! Congratulations for the effort put into providing personalized support. Other distributors should follow the example. Thank you very much for your assistance. I look forward to my client making his decision so I can buy some of your gear and hook it up. Very cool stuff! Friendly, prompt, JUST TERRIFIC. You are my favourite computer software/musicware shop Prompt response and quick actions to resolve issue I appreciate your excellent customer service, Thank You! I have NEVER experienced better service from any e-store in my constant activity of buying things on line. There have been many good and friendly people, but none so obliging, helpful (in a practical way) AND UN-PUSHY as Kelly and his staff. Thank you! I liked the prompt responses I got. Sometimes one has to wait for a couple of business days to get responses, but with Kellys the service and answers to questions are prompt and detailed. As far as the purchase goes, I'm not sure that I am ready to buy any of the inquired products yet form anywhere, so my quest continues. Thank you so much for your help. Thank you for the quick and precise response. Keep up the good work. My response came quickly and with a direct link in the email, so everything was incredibly easy. I liked the thouroughness. I had a question about an item and I was on the wrong path but I then got some advice and bought what I really needed. You have been great so far, Thanks You understand what you're doing and do it well. Good luck. It was perfect. Your name was everywhere on the search engine. The Site is user friendly from the moment it's spotted on the search engines. Prompt, friendly, jargon free. Speedy answers and response Quick, Knowledgeable staff Thank you for your prompt reply. You did answer all my questions. We need to make one or two alterations before we can go ahead and purchase. Thank you once again That a real person replied, and with a careful reply too. Your response answered my question, and included a viable alternative. Also, you are a Canadian company so I know that the price today is the same as the price tomorrow. No sudden inflations in costs. Good, polite response time. Very responsive; good product knowledge He answered all of my questions and gave me a little extra information that was helpful. I appreciated the honest answer I received. I was very satisfied. Very informative response. I didn't give much to go on, but the individual properly understood what I was trying to get at. Knowledgeable staff and web pages... especially for us amatuers. Fast, friendly and knowledgable. Good after sale service Good and fast response Quick response time. Thanks, I really appreciate all your help and the speed at which you responded! Courteous and friendly Your advice went beyond my question and anticipated my needs more fully. I have not received my product yet but I liked the fast and through responses to my emailed questions. I like the friendly, personal service and the competitive pricing. Friendly, timely knowledgable Prompt, personal response The service is very prompt, You guys get right back to the customer and answer sales questions very well. Prompt and thorough e-mail response. Highly detailed information. Very prompt and helpful reply! So rare for a commercial site, sadly. I asked an odd question, u responded very quickly. i'm extremely impressed… Can't think of a thing: I know you'll be there when I need you Comprehensive information, good format,product sampling Great response time! And the response was clear with detail
and I know exactly what I need to do to spend my hard earned money! I liked the personable tone of your responses to my
questions. I've never gotten a personalized response to a web query
before. That was surprising and nice. Good advices, based on actual experiences on using the particular products I wish all internet stores were like you. fast and precise I have used your website often to answer questions and get tech help as well as order software products. I always get a quick, thorough answer and help from you and appreciate it greatly! Thanks for your expert support! Don't quit! From what I've experienced so far your service is the best both in terms of timely response and expertise. Your prices are competative, but even if I find a particular item little cheaper I'l still go with you guys because good service is much more important than a few bucks. I also had a surprising opportunity to speak with Kelly over his cell phone, although my question was not urgent.
I wish you guys best of luck and thanks again. Quick reply time. Prompt!! And offering tech support for what you sell. I got help when I needed it. Very quick answers on any question I had. Helpful in everyway possible. I will always keep coming back! Quick & accurate responce to my questions The ability to ask knowledgeable people about the grey area of home audio / digital studio recording equipment BEFORE buying the equipment is key. You couldn't have answered more of my nagging doubts about the product I'm going to buy from you if I had been there looking at it in person. Wonderful! Easy to use website; academic pricing; fast response to question. Fast response Fast, effective response time Easy, competitive, and you give the answers I want to hear. Gee - you guys are sooooo cool! Friendly, prompt and cheap Kristin was very responsive, helpful, and able to answer my questions in a way that even a novice such as I can understand. Excellent service. Informative and timely Quick response and gave me the information I requested. Additional question was handled by phone. Prompt and courteous reply was received. Thanks! :-) Uber-fast response |
