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Customer CommentsWe believe that we provide the best in price, service and support. There is more to Kelly's Music & Computers than a web site. We are real people - musicians and educators, here to serve you. Personalized service, friendly advice, and fast responses to your questions - only from Kelly's Music & Computers. Try us today. Here is what our customers have to say about us. Extremely helpful and courteous response to my question. Your person was friendly and knowledgeable. She got back to me in a timely manner and told me exactly what I needed to know. Your response was very timely and your instructions were easy to follow. I knew just what to order. Thank you. Your team, and your method of responding to customers is very notable, responsible, and expedient. Many organizations could improve their customer service by using your methods. You fully answered my question and in a timely manner! Thanks! You responded quickly and it was very clear. Quick, courteous, and informative response to my question. Great price and service. So much better than most companies I have dealt with online. Thank you for taking care! First of all, I greatly appreciate your excellent customer care and high class service provision. With your good products, I am sure my studio will meet international standards shortly. Please keep your good trust and unique service. Thanks for being a good business partner. Greetings to you all. I am scoring 10, because the staff replied to every single question I had (this is rare!), on the same day (WOW!) and with detailed explanations!!! And a positive attitude! Kelly's music is a breath a fresh air!!! Thank you and God bless. Kelly's is the most reliable and competitive shop; not only that, Kelly's has very personal service which is very hard to find anywhere these days. The fact that you actually responded to a request in a reasonable time. Plus there was followup. The service is remarkably efficient and I was able to get the necessary information with clarity and promptness. Very prompt, efficient AND courteous! I really appreciated that you submitted the required paperwork to the supplier for me, and that you kept me updated on the status of my order. [I liked] your attention to all my doubts. Very helpful, thanks! I just had the one question and it was answered quickly and satisfactorily -- couldn't have done better than that. Prices are very competitive and orders handled very professionally. Prompt answers, courteous service. Thanks. Your service was extremely prompt. All questions were answered & even the tone of the message was friendly. Very, very good! You have done very well. Questions I raise are always answered. Great service and quick response. Have had a couple of really easy, speedy transactions with prompt delivery. Good stuff. Best music software site in Canada. Please just keep up good works. Thanks a lot. Fast response, thorough answers to questions. I love how much knowledge you have on the products you sell. Kelly's customer service is the best in this market. I am a big fan of Kelly's. Quick, reliable, personal, responsible service. We don't find that kind of quality service so often. Thanks very much. Please keep up good works. I appreciate the prompt and courteous manner in which Dianne responded to my enquiries, and the patience and understanding displayed while I was changing my mind on the order until I finally was able to make a definite purchase. Couldn't have been any better. You are the best. Just please keep up your good work, then people will know you are the best. Thanks a lot for great service. I love it. Kelly's is my first and best choice. I only buy from others if Kelly's doesn't have it. Kelly's is very reliable, and very personal which you don't find it anymore anywhere. Kelly's website is stop one when I shop. Questions get answered with a high level of expertise, and the prices are almost unbeatable. I've been using Kelly's for a few years now - and I keep coming back. Pricing and personalized service are tops. Pleased with speed of response. Doreen was super helpful on the phone, as well as being very nice while looking after me. My concern was addressed promptly and efficiently. 100 % - I wish all my customer experiences with other retailers were even half as good as this encounter. Thanks Doreen for keeping my faith that customer issues can be addressed this painlessly!!! I spoke with Kelly and he was excellent and took care of my issues. I will continue to use Kelly's Music in the future. A straight-forward response. I ordered the same item (in PERSON, mind you) from a store in Winnipeg and it took them 2 months to give me the same answer it took you guys a day to respond with. Good customer service. Very fast to provide information and answer questions! Awesome service and speedy. Will use you again as necessary. Thanks. Your follow-up to my question was amazing and thorough... [You] went into extra and very informative data. Very thorough response to my question... Thank you! I would rate Kelly's as an excellent site because of their customer care. Your responses were quick and helpful and I appreciate that you care to do that. Thank you for the prompt response! Thanks for the VERY FAST response from Laurie! Instead of just barely answering my question and letting the case go back and forth through many emails (as most OTHER companies do), Laurie sent me the invoice copy I needed (even though I didn't specifically ask for it in my initial email). This is great customer service! Prompt. Well organized. Efficient follow-up. Service as personalized as possible. Someone wrote to me near midnight on a Sunday night, explaining the device that I needed, and that helpful advice closed the deal: I bought what I needed, and of course from Kelly's Music. Excellent website and customer service system via web! Very fast shipping and a Canadian company. Thanks for your business. I'll add my voice to those already admiring you for your good business traits -- to name a few: taking the time to carefully and succinctly explain technical information; offering such helpful prices, as well as technical support; being here in Canada! I love the immediate response. I really feel like you really try to be attentive to customer needs. I'm used to getting this level of service...but never without having to make it clear that I expect it, and it was a wonderful surprise! I like that you responded to my needs. A great organisation - and thank you. I had been itching to purchase from you for some years - and it was wonderful to finally see it happen. I have passed your information onto a number of colleagues. I hope you thrive as a company. Thank you. [They] replied very quickly to my initial request and provided the necessary information in their follow up comments. Great to find a store that has almost everything I need in Canada - so I don't have to worry about shipping across the border! And your prices are competitive with US stores - major bonus! Thanks. It's been wonderful! You have been helpful and right on top of everything everytime I contact Kelly's. Thanks. I'm glad and satisfied with the way my questions have been treated and answered… Thanks and God bless! [I liked] the service and security procedures. Thank you. Your online store is in my favorite list. Helpful, prompt answer to my query. Excellent service. Thank you. Your response was prompt and courteous. You folks bend over backwards for you your customers, and I'll surely tell my friends. Good response time and quality of service as well as knowledge of products. Your service was excellent, I liked the quick reply & the follow up. Thank you. The service was great. :) Thanks for all your help. Thank you for your prompt response. … The tone of your email gives me confidence that I will DEFINITELY be looked after. I can't begin to tell you how much I appreciate that. [I liked] how quick and precise it was. Very thorough, you actually read my e-mail and sent me a response, no crappy automated stuff. Very fast answer to what I was asking for. I'm very happy of the result because I need a good mic soon. Thanks. Excellent service... I have already received the product!!!!! That is record time I think! I appreciate your time and care and will continue to deal with you in the future. Quick response to questions with simple answers. I like your availability and your willingness to spend time in discussion and explanation. I wish all on-line sites would service their customers as well as you do. Thanks for you quick response!!! Very fast shipping and great price will keep me coming back! Thank you so much for the Edirol MA-15's, we love them. They are perfect. Your prompt and courteous service was really appreciated. You're doing good! Keep it up! You're lightning fast. It is a unique service to begin with; a Q&A for POTENTIAL customers, not even certain to buy something. I really appreciated that it exists! I was especially pleased with the help I received when I called - the lady who helped me was courteous - patient - efficient - professional --- a pleasure to talk to! Excellent tech support with honest answers. Outstanding. The followup is very welcome. Thanks. I'm definitely ordering from you guys. The only way I could be more pleased is if you gave it to me free! I'm a computer tech and deal all the time with different customer supports. Yours is one of the best that I've come across in the 12 years I've been working in the field. I love your service, you guys are better than my old stores. Keep up the great work. Very helpful… Thanks. The customer service was very good - they were able to answer the questions I had. Simple and easy to find everything we want. Good discounts. Response was rapid and informed me the product would not do what I wanted. Thank you Thank you for the extra attention on this order. My experience with Kelly's Music has been great! I really appreciate it. Courteous and professional. Kelly steered me to the correct product for my needs which has greatly improved the music quality I get from my laptop. And it was a cheaper product than I had first called about. Also the shipping lady was very pleasant. Thanks!! Prompt service and competitive price. Thank you very much. I appreciate it. [You were] prompt and informative. I like the fact that I got an answer from a real person, and was not just sent to a FAQ section or forced to navigate around to find the answer. Best customer service and quick responses. Fast "gentle" response! Thanks again! Continue this excellent service! [I am] Very impressed with your customer service. Thank you! Everything has been great so far. Thank you very much. This was a product that was difficult to find and I got it from you. Probably I could have ordered the product through a Finnish company - but I believe that the price would have been higher and delivery time much longer - because I don't think they have the product in their stock. A personal response over a holiday weekend? Spectacular! If I decide to buy, you are the most likely company I'll contact. Hi Team Kelly, I am always satisfied with the treatment I receive from all of you. Thank you very much and all the best. Everything was great - communication - service - shipping and price. I am in Canada so it made it much easier for the transaction. Thanks again. I will use your site again. Til next time. Prompt , pleasant and informative ... Thanks. Kelly's help in determining the right product for me was "instrumental" :-) Excellent website. I hope we can send more business your way. Prompt replies to all of my questions and reliable product delivery. I was impressed with the service and support. You answered my questions quickly and efficiently. Thanks. Friendliness, promptness, product knowledge. I liked the promptness of reply and followup. Very responsive, helpful, and cordial. I will be most likely to buy a keyboard from you when I finally make the decision. Thanks. Very responsive, helpful, and cordial. I will be most likely to buy a keyboard from you when I finally make the decision. Thanks. Thanks for answering so fast! Thanks for answering so fast! This was one of the best purchases I have made - on the web or otherwise. Your site and services come across as honest - informed - informative - and supportive. I'll surely contact you again if and when the need rises. All the best wishes. Fully satisfied with your response. Thanks, you responded quickly and gave me the answer I was looking for. The shipping was much faster than I thought it would be and your price was the best around! Willingness to answer questions, knowledgeable staff, prompt responses, educators' prices. Fast, friendly, answered my questions, and contacted me as requested when further product info became available. I do a fair amount of online purchasing and I have to say I am extremely impressed with the promptness and the courtesy of your business and your prices are excellent compared to a lot I have searched. You are definitely a first choice for me for music and electronics. Prompt, knowledgeable service and the lowest prices I have found to date. The quick response and thorough answer had me ordering the CD right away. Great and fast attention!! I can't say enough good things about your product & service - thank you for an excellent item at a great price!! Dedicated folks, the website is extremely well done (ie. compare feature), nearby location... Very quick to respond. I have appreciated your helpful staff and will continue purchasing products from you! I am impressed! Thank-you! I think the on-line and phone service were excellent! Prompt shipping of the product. I'm most appreciative! [Your response] was clear and to the point. Consistent good service. Thank you. I am very satisfied with the quick and personal responses to all my questions! The prices are awesome! Everything from fast and helpful replies to excellent suggestions and good price. Fast response and helpful advice. Thanks for the prompt response and follow-up to my order. Thanks so much. You have answered my question and I will be ordering the software from you in the next few weeks. Great service, answers to inquiries were really quick and helpful A pleasure doing business with you...
A pleasure doing business with you...
A pleasure doing business with you... A pleasure doing business with you… A pleasure doing business with you… Very quick response time. Friendly and helpful answer. I will most likely buy from you. Very good and rapid response. Very easy site to navigate. Good information. Good pricing. Really great service and knowledgeable people.... your staff are a huge reason I purchase from you. Give them a raise. Prompt, knowledgeable & courteous. [I liked] the thoroughness of your answer...excellent Excellent service. Could not have been better if you had been a store on my high street. Great service - I've been telling others about you guys. I liked the personal touch of your employees. Great service and price I'm very satisfied with the correspondence I have received, and would gladly consider Kelly music for future purchases. I was highly impressed by the quality of your service. I liked the quality, straightforward answers, in-depth explanations, courtesy and friendliness Thanks for your response. You were prompt and gave all the information I asked for. Thank you to Justin for his quick response to my questions about compatible compact flash cards. He not only answered my question, but gave me the pertinent website so that I can do other research on my own. [I liked] the prompt, detailed response to my question Thank you for your speedy answer to my question! I really love your automated customer service program. I appreciate your academic pricing too. I was surprised at how prompt and thorough the responses were, but more so that they were personal. I'm a loyal customer and will keep coming back. You've served me well in the past. Great job. I received a prompt response that addressed my question candidly. When I revisited the website it had been updated with the information that I requested. I wish more on-line companies were as good as you! Your people have been great to work with. Shipping was fast & in good condition . THUMBS up for Kelly's Music. I was very satisfied with your website - pricing and delivery. I will definitely be buying from you guys again!. Thanks so much! I liked the immediate response and the way in which it was done. Great customer service when I needed answers to my questions about my order. Replies over the phone and e-mails put my mind at ease and reassured me everything was OK. Excellent customer service as always. Very reassuring and confident. I like the quick personalized response All questions were answered. I was impressed with the quickness and completeness of the response. Thank you. Your customer service representatives are fantastic! I can always count on them to be extremely polite and knowledgeable about your products. Thanks for providing such awesome service! Fast response time and good products and delivery options. Great service - fast delivery and very competitive prices. Very thorough and prompt. I did get the program as a gift. I liked the personal reply and follow-up I like how I can actually ask a question and get a real answer from someone who seems like they know what they are talking about I really liked the quick response to my question and all the information given I'm very impressed that you actually care about your customers and about music and getting the two together. very awesome indeed. it is soooo helpful to be able to ask questions about a product and get a quick response....not several months down the line as I've experienced with others. Thanks for your quick response. I liked the thoughtful answer to my question and suggestions on similar products Painless - no-hassle internet transaction and excellent communication with the customer. You've got a great store with great prices and great service. what else can one ask for? you guys are great! I'll be doing more business with you in the future! Thanks to Justin for a very thorough response to my request. I love you guys - I'm giving your catalogues out like Christmas cards - take care. Excellent customer service. Thanks for all the info! Great service as always! Justin was very helpful and completely answered my questions. I was absolutely blown away with the detailed response to my query! Great service and assistance. Very fast, very professional. Thanks! Excellent response time and information. Excellent product. Fast shipping. Excellent service, detailed and timely response. Your service level was impeccable. I was so impressed with the way in which you handled my questions, that I didn't hesitate with placing an order through you. I would not hesitate to either place futures orders through you or recommend you to others. Your service has always been punctual straight forward competitive. I will definitely use you again. Very useful help with a full explanation. Thanks so much. I will be returning in the future when I need to purchase something. You answer lots of questions patiently - thanks! Great service and I have purchased the product I was inquiring about. Thanks! Justin was very personable and helpful. Now, THAT was a complete answer! Of course, it completely answered the question, and I'm entirely satisfied. Excellent service guys! It was EXCELLENT! By far the best store in Canada for music gear. Friendly with a quick response I liked the knowledge you had of the product. Customer response by e-mail has been generally excellent. The response time for sales and customer service inquiries have been within one business day which is also really good. Keep up the good work! Quick, friendly service. I was very impressed. Thank you! Your focus on providing good service shows! Congratulations for hiring competent website designers!!! This was my first order of musical equipment online-- thank you so much for answering all of my questions with all the details I wanted! I am completely satisfied with my purchase. I was excited to see a Canadian Retailer selling music production gear online. I was even more satisfied with the price I was given! Very competitive. Thanks again Kelly's! I liked the quick response. Everything I needed to know, plus some good things to consider in addition. Thank you! Excellent and quick answer, thank you! Good, fast real-human response. I'll definitely order items from you in the future. Thank you for your help My questions were answered promptly and clearly, and without a sales pitch. Thank you! I liked the quick answer to all my questions and the amount of information I got about a product I was interested in. The help was extremely good (!!) I fully intend to make a purchase through your store. You guys rock. [Your e-mail response was] prompt and to the point. I liked your comparison tool on the web for comparing similar products - nice. I liked the friendly service and the information provided. I especially appreciated the comparison chart that enabled me to compare the features of several software packages. Because I needed the information and then some subjective advice, I valued the e-mail response. I then needed time to absorb the information and then the opportunity to talk in person with your representative, which I did later. I liked the extensiveness of your response and the speed with which you dispatched it. I liked the professionalism and thoroughness of the service. Your staff was courteous and answered my e-mails. Your e-mail response was fast, and the follow ups even faster. Amazing! Thanks for your help! I really appreciated the personal response. Thank you for your great service! Thank you for the specific response to my question. Very well designed website, easy to find what I was looking for. I talked to Kelly on the phone twice, and he was amazingly helpful and friendly. This is how all businesses should be ran. The customer is #1! I like the pre-sales service and great educational pricing options...these prices allow me to buy more Everything was perfect. I liked how I got a speedy response. Fabulous company...if I head out your way I will visit you even if you are internet-based only. Good response time and clear answer from Justin. Thank you for the unbeatably quick replies, full of details, and answering every question. You guys rock! God bless. I would like to thank you very much for the information! It was just what I needed to know! Companies don't tell you how to set up a studio, or let you know everything you need to get your studio up, and running. They just say buy our stuff, that's why I like your company. You offer true help. Thanks again. I'm impressed with your detailed, concise, and prompt feedback. Great job! It shows you care. Keep up the good work. Its always good doing business with Kellys I liked that the software solutions offered were for both Windows and Mac; I have already purchased one of the suggested items; on-line purchasing is simple and quick! I'm glad I found you on the web last year. Response was quick and very informative. I really like the fact that you support what you sell and that you promote that you do so. Also, Kelly's has very knowledgeable support. Because of this I will shop Kelly's again. I've purchased items from Kelly's only twice now but both times I had the goods right away and any of my email questions were answered immediately. Great service! Nice service, informed and understandable. It was great as is - and I appreciated the help very much - and the generosity of TIME from your staff. Good price and friendly service. Thank you Nice and friendly response. :) Speedy reply, and I believe a very sophisticated knowledge of musical software and hardware. Answered everything I ask. Answered it all. Fast work! Excellent!! Extremely Happy Buyer!! Great Price!! Super Fast Shipping!! Everything was perfect!!! I Highly recommend!!! Thanks Kelly's!! I will be a repeat customer!!! Informative and very helpful replies to any questions to I had. Thanks for the worthwhile comments and suggestions. Very quick to respond! Understanding that Kelly's ordering/shipping processes involve team-work, I need to especially commend Laurie, who spearheaded the initial phase of responding to questions before facilitating the order itself. Laurie responded incredibly promptly - within minutes of my initial email - and with great expertise regarding my queries. Her written replies are efficient, to-the-point, complete and most informative. I see Laurie as a highly skilled and professional communicator! All to say, my recent (as well as former, I might add) ordering experience with Kelly's has been exceptionally positive! Thanks and commendations to all involved!! Thank you so much for your time and sharing of knowledge. I've never seen such an internet-store as you guys before! ....your entire website seems so user friendly and designed to make every customer happy! My piano students will be thrilled (I'm sure) with the new additions to my studio. I liked the speed of the response to my question and once I purchased the equipment, the speed at which it was sent to me. I got good, complete answers to my questions. just wanted to take a moment to thank you for your exceptionally fast service and delivery. My keystation 88 has arrived more quickly than expected, and I am happy with it in every way. A great job done by all, and I will certainly think of you first, regarding any future purchases. Thanks for your suitable answers to my questions. .. I will most definitely use your company. Prompt & pertinent (thanks Justin!) It made me look around your site and I've found just what I want ... more to come with an order soon! I had a fairly lengthy conversation with Justin and I thank him for his time and advice. Again, thank you very much. At least I have a direction from the advice and comments I received. So far my experiences with you have been incredible (in terms of service, you have answered my questions quickly and effectively). Your prices were the best I've found on the net and your service proved to be just as great. You have a great selection of music products and the most complete descriptions of those products that I have seen on the web so far. Keep up the good work. You are the best Canadian on-line for music-related software I have found so far! I can always count on the staff @ Kelly's for a professional, prompt, personal response that reflects each of your staff member's interest in the success or rather in the totality and precision and professionalism of their reply as well as any other issues that my original inquiry may not directly have asked but include subjects that I need to be consider. I liked that fact that even though I asked about a specific product, you took my requirements and gave me more within the price range with different options. I felt that would give me a better idea of what I really should purchase for my needs. I like the quick and informative response to my questions and the overall layout of the website. It's easy to find the product you want. I enjoyed the quick and personal customer service and help on the website buying issue I had. Thanks. I would buy software from here again. I ordered a CD-BT1MKII from you last week and it arrived today. Took it for a quick spin and very happy with it. It's so nice to be able to deal with an online vendor and receive great service. Thanks very much for getting my purchase to me so quickly and in such a trouble-free way. As a customer I am totally satisfied and will definitely come back again. I thought your service was great and your follow up was even better. Prompt reply to question. Personal--tailored to my specific needs. My question was answered very well. Excellent customer service and quick response. Lots of information was provided for me to follow up on including alternatives. Nice response. I appreciate the advice and feedback. Music technology is a very complicated field which absolutely requires a beginner to obtain informed advice. Without such advice, money and time will be misspent. Kelly's Music and Computers provided me with more than simply products. They seemed sincerely interested in suggesting appropriate and informed options for my personal needs. The e-mail format for this interaction suits my lifestyle. I really appreciate it! Thanks! I was very pleased with your service. I did order the Songbook Edition from your company, and have been advised that you shipped it yesterday. I wasn't able to find a similar program locally, so don't know if your pricing is comparable. I will certainly be contacting you if I have difficulty using the program. Thank you for all your assistance. I contacted kellysmusic with a concern for a couple of my students. Being skeptic at first I assumed I would get no reply. I am pleased to inform you that The staff at Kellys are polite and helpful and I and my students will be doing business with them from now on. My thanks to the kellys music staff. I appreciate the polite, prompt, and effective handling of the problem. I will definitely recommend Kelly's to other people in the music industry. Thank you. Hi Kelly. Thank you for the great service and excellent advice, I appreciate it immensely. Keep up the good work, I'm glad I could support your business. Great site with great music products for Canadians. I am so happy with your answer Thank you very much I am very pleased with [my purchase] and wanted to let you know that Justin was extremely helpful in helping me choose the right system for us. I cant say enough good things about him, he made the sale. I am certain that we will continue to do business with your company in the future because of this positive initial purchase. Good service, fast e-mail and good communication. Thanks! Excellent response, I bought the software!! Fast service, excellent product, lightning-fast shipping. One of the best online shopping experiences I've ever had. Answered my question very quickly and completed with details. Easiest purchases made thru internet. Products are outstanding and a very large selection. Sales staff are pleasant to speak with and they know all about what they sell. Couldn't ask for a more thorough reply. Thank you Linda. You guys are the best. You take the time to answer all questions and ensure that the purchase we make is the RIGHT purchase. Your customer service is well above other stores I've dealt with. Although you are an online store I feel that I have dealt with a salesperson face to face. You guys do a good job of helping uninformed people get a handle on what it is they are trying to buy. I certainly feel more able to make a decision when that time comes. You guys were great! Thanks Wow. Thank you for your promptness and help. Your help was great and we are planning the purchase in the next week or so. The trial version looks like exactly what we want. Thanks for the great help . . . again! [I like] that I can ask lots of questions before I buy so I don't end up stuck with something I don't like. Again - I can not express how happy I am with your service product and my overall experience. If every business I encountered was run like yours - my days would be hassle free. Thank you again! Thank you, I appreciate the response. Thanks for the guidance, Kelly! The advice was very helpful. Understanding of the question and knowledgeable response. Very happy with the way this was followed up. I will certainly recommend your store to my friends. Kellys is the first place I look for all my musical needs - your prices are great and your service is first rate. Kelly's customer service is exceptional!! This order is the most recent of many, and in every case, I have nothing but high praise and sincere appreciation for the prompt attention, thoughtfulness and professionalism of every staff member with whom I have had contact. During my last several orders, Laurie has been involved directly due to special pricing questions, and she has provided knowledgeable and timely responses to every query that I have raised - absolutely incredible service, and unparalleled in any shopping/ordering experience that I have had whether online or in-store, and whether in music/technology or in any other industry! My commendations and thanks to all!! Fast knowledgeable response The e-mails were dealt with very well and quickly in a kind professional manner. Thank you! Very personal and responsive!! Your answers to my questions were informative and prompt. YOU GUYS ARE GREAT Fine job! Thank you. I called your company on the telephone and got all the answers I needed. Thank You very much for your help. I'm very impressed with Doreen's quick response and personal service. Please keep up the great work. No short answers. I like that you actually write a few paragraphs about what I asked. It's a big help because I can be helped with one message, instead of having to contact you multiple times just to discuss something. Also, I like that you have the ability to make product recommendations. Being a newbie, it's hard to know what you need to get started making music with a computer. Prompt, friendly, and thorough! Thanks so much! I will definitely recommend Kelly's to other people in the music industry. Thank you. I enjoyed the promptness of your answer. Doreen's response was above and beyond anything I ever expected! The amount of information she gave me put a capital "S" on the word service -- more companies that advertise a response to questions should take a lesson from her. AWESOME!!!!! I'll be calling her to discuss the information more in detail -- probably after Jan 1st. Thank you for being so super! Oh -- I didn't check to joint the Music Technology update because I'm not sure at my level of knowledge it would be something I'd use. If you have thoughts to the contrary please advise. Very thorough response. Your response to my question was quick, precise and clear. Thank you. Again, thank you Justin very much. Thank you for your timely and helpful reply and information. It was very nice to receive immediate feedback from you via email. It provides a human and caring touch to your electronic purchasing service which I have never seen before! This is the best store I have ever dealt with. The emails were very informative, speedy and answered all of my questions. They went out of their way to give me cheaper prices even when I did not ask. I will definitely shop here again. I am not a spokesperson for this site. I know no one that even works here but I am
recommending them to everyone. A++ Always courteous and appropriately answered questions. Great service and a pleasure with which to do business. Very satisfied with your prompt answer to my e-mail. I just wanted to let you know that I appreciate the prompt service I received. Doing business with you has been a pleasure! I like how fast the response was. That exceeded my expectations. Thanks for being so complete. Wish I knew about you years ago. As usual, the service at Kelly's has been great. I did receive your response to my question and I am very satisfied with the explanation. I have enjoyed all my transactions with Kelly's. I was dealing with another company on this item before I found your website although the item was a little less money at the other site I will be buying from you because of your customer service. I am very pleased with your quick and friendly advice! Great support - quick answers, comprehensive yet manageable and understandable/organized information was provided. Thanks! Again, I am impressed with your customer service and quick response time. Your service level combined with great pricing keeps me coming back to your website over my local music store. Very impressed with Customer Care and Support, and would not hesitate to use Kelly's again, and to highly recommend to anyone. I will purchase from Kelly's in the future. Provided excellent product suggestions. I got quick responses from your service tech. Great help. Fast. Exactly what I needed. Everything is great. Super service and loved the products. Thanks! Excellent service as always. The service that I have been getting from Kelly's Music & Computers is absolutely astounding. The service that I have been getting from Kelly's Music & Computers is absolutely astounding. I've gotten better service concerning Tascam products from you than from Tascam themselves! So far I'm delighted with Kelly's and glad I chose to make my purchase here. Your representative was very helpful in helping me choose the correct software for piano lessons. Excellent, thorough, kind answer. Great response time and information. I'm so glad to have found your website. Thanks very much! Seems like good advice … Thanks! Just the information I needed. Thanks once again for your help and patience! Thanks so much - your customer care is unsurpassed. Can't wait till I need more products that you offer. Thanks so much for the quick and prompt reply. Thanks for the quick response, answered all my questions in a polite manner. Thanks for the response. After reviewing the reply, it did answer my question. Thanks for the speedy, thorough reply! Thanks for the speedy, thorough reply! Thanks for the update and the great service. I'm looking forward to getting started with the software and browsing your catalog! Thanks for your help, your response gave the confirmation I needed. Thanks for your promptness of reply, and the quality of information provided. The options you suggested were based on some real world experience, and tailored to the specifics of my system and software. Thanks. Thanks for your quick reply. Your answer regarding my query was very good and cleared up any confusion on my part regarding the firepod. Thank you very much. The quick response to email was excellent. The fact that Justin wrote a detailed e-mail and didn't try to "up sell" too much. I am going to spend my money at Kelly's based solely on the response I got. The order arrived today at 11:00am ... better than I expected. Wonderful.
Thank you for the exceptional service and communication.
I wish all e-commerce sites and their staff were as friendly and competent as yours. The service was fast and great. The response time was professional and effective. As well, the response was informative and well outlined. User friendly! Your company doesn't make a person with a question feel like an ignoramus. Very good service getting our order and delivering it very quickly. A very professional service. Very clear and helpful information. Thanks! Very clear and helpful information. Thanks! Very good and fast, thank you! Speedy Response. Thank you for the quick response. Very professional !! Thank you for your information and time. I have added your site to my favorites lists for future shopping. Thank you for your prompt and informative reply. Online sales help is a really big help, Brian was able to answer my questions and assist with my purchase. Thank you for responding to my email about Soundcards. You provided the information I needed. Response was quick and on time. Thanks for taking the time. Received prompt e-mails which lead to a buying decision… Thank you! Quick, informative & I took your recommendation. Quick response, sufficient information pr. e-mail. Quick response, knowledgeable answers - what's not to like? Thanks for being so very helpful. Thanks for reply.. It was really fast , I was still online when I received your mail. Normally it will take a few days at the other sites to reply. I own a radio station and I don't like to wait for answers, I like to go on. Keep it that way.. the best to you. Thanks for responding to my problem, now I have an idea of what to do in the future if I desire additional information. Thanks for all your information. Thanks for the help and assistance. Thanks for the detailed info. Since you explained in great detail what I wanted to know, unlike other places I had contacted, I will make my purchase with your company. Thanks for the fast (and very honest) answer to my MIDI to WAV question! Thanks for the fast response and detailed concern....I am sure you guys will do well Thanks for the great help! That's why I shop at Kelly's! Thanks for the great prices and resources. - Your sales people really helped me. Thanks for the info - extremely helpful and much more than I expected. Thank you once again for your prompt, thorough, and very informative answers to my question. When I'm ready to make my purchase, it will very likely be through Kelly's. I feel like I will be able to get the best service through you. When I'm ready to make my purchase, it will very likely be through Kelly's. I feel like I will be able to get the best service through you, even though you are in a different country than I. Thank you for your prompt response. Thank you for the very quick and thorough response at each point in this email correspondence. Thank you for you quick response. Thank you for your prompt reply! Thank you very much for the professional and timely response. Thank you very much for your answer. You were quick and you gave me a lot of information. Thank you so much for your quick response and honest review of the products available. I will consult with you in the future should I have any additional questions because I feel that I can count on your excellent service. Your prompt response was very much appreciated! Although I am not ready to purchase, I will definitely consider what your site has to offer. Keep up the great customer service! Your price is tops and you have answered my question in a timely manner. I loved the quick response and no bs answer. Your information and speedy reply enabled me to make a quick decision and purchase the keyboard I need from you. Your folks seem to have the knowledge to address questions intelligently. Both timing and content of response were very good. Your follow up process conveys a sense that you care - well done. When I have some money to spend I will remember your site and service! Your customer service representative figured out precisely how to give me what I asked for. Your outstanding, knowledgeable, solutions support and total teamwork crew actually "knows their stuff". You are in the top class of both consumer, as well as professional, practical applications. Kelly is certainly ahead of the curve in real-world expertise, absolutely unbeatable equipment value, software, and hardware. I have worked in digital audio and video sales and support, but I have never heard of a company as remarkable as yours to be so versatile, as you are unique and outstanding. You fully support the beginner, as well as the top, experienced, hard-headed expert and diverse clientele. You are beyond the other audio dealers by a light-year! [I liked that you were] willing to answer questions and customize needs [I liked the] ability to talk to a real person in real time, if necessary. Very quick and complete response I found the site not only informative, but very easy to use. Keep up the good work. A very quick and helpful response. Thank you! It was quick and efficient. It was fast! I was really surprised someone got back to me so quickly. [You] answered my question, simple but precise, all I wanted [I liked] the response time and the way you answered my inquiries with enough information to really help me make a decision. [I liked] Mr Kelly's friendliness and desire to help me. [I liked] The complete list of soft synths, sorted by price, and the prompt email replys to questions. [I liked the] knowledgeable help and direct response. [I liked the] Personal interest in issue about which inquiry was made. Your web site is both informative and easy to navigate, and your service is excellent. ..the professionalism of your service, the price and the help you give to the customer [I liked] accessibility and regular e-mail updates on what is available Very thorough and helpful. Thank you. Very quick, prompt and helpful reply. Thanks greatly! Very useful answer to my question You always answer our questions in a timely manner and point us in directions that have improved our learning! It doesn't get any better than your company! You answered my question and correctly surmised my needs. You always have understood my question and answered it. I've never had to write back and say "no, I'm not asking about that..." Wow that was incredibly fast
set of Roland/Edirol headphones. This morning it arrived in the mail,
and now I am enjoying the superb quality of the product. Thankyou very
much, and keep up the good business practices. Very pleasant interaction on phone and e-mail, both. Very helpful.comprehen-sive, easy, complete site. Answers all my Qs. Very prompt and detailed email response, plus embedded links. This is a nice touch Very impressed with the speed of your responses to my two questions. Thanks again for your help. Very impressed with the speed of your responses to my two questions. Very impressed with the timely fashion that both of my questions were answered by Brian. Very Quick Feedback, as usual! Well done. Very quick answer and sufficient information. Thanks! Very prompt and helpful response, answering the points raised. Very prompt and informative. All my queries were answered. Thanks. Very prompt response time. You guys helped me a lot. Rest assured you're at the top of my list and I'll come to you to get what I need! You guys are so good at following up. Always a pleasure getting info from you. Thanks for your help. You explained what I needed to know clearly and directly !! Your english was kind to me and easy to understand. (I'm Japanese) Thank you. You told me what I needed to hear. That's good. You guys rock! Thanks for answering all my questions. I will definitely make my purchase through you. You have very friendly, well informed representatives. Thanks for providing such valuable service. Great customer service! Thanks! Got a prompt and fact filled reply from Brian. When I buy it will be from Kelly's. Thanks for your great service. Good price, fast response to my question, excellent policies. Good price, well designed and informative website. Good information, swift response. Good personal contact by telephone, quick responses by e-mail. Fast, links, someone knowledgeable about what I was asking for mentioned things I didn't know I needed. Fast, responsible, pleasant, customer-oriented. For one, your Canadian! It is always a great hassle bringing things in from the US, with the expensive shipping and the handling fees that often get added.
The second thing I like is that you are really on top of all the new music software and hardware. Your website is probably the best in its category that I've ever used, and your prices are among the best anywhere in North America. First rate computer music site. Friendly, prompt - and made the effort. Great service from start to finish. Quick response time, full and courteous answers. Thanks. I always enjoy your recommendations and your very informative web site. (I don't even bother looking elsewhere) I spend a lot of time reading when I'm wanting to upgrade what I'm doing. I appreciated your prompt response to my questions. Thanks. Also, it was very helpful to be able to download the demos. Without having tried the demos, I probably would not have ordered the program. I appreciated your promptness and helpful attitude I contacted you with a problem, and the answer was in my in box within the hour. Great advice on how to resolve my problem. I couldn't have expected a faster reply to my e-mail question. hank you very much. I'd rather do business with a company that has the same interest in music as I do than with a company that just wants to sell a product. I definitely appreciate your personalized, prompt response to my question. for future purchases. I appreciate your recommendations. I appreciate your recommendations. I am very pleased with my purchase, as well as with the absolutely exceptional customer service I've had with your company. I very much look forward to shopping with you again in the future. I appreciate the fact that you are flexible enough to accommodate my circumstances with my order today. Excellent, prompt, thorough, patient. Excellent service, as always! Excellent service. Excellent response. I turned it over to our decision-makers to twiddle their thumbs. Your folks did all they could do. Very well done on your part. Excellent service and very friendly response to my phone call. Excellent response time. The high quality and thoroughness of both the web-site and the response to my query have encouraged me to trust your company. I intend to order from you shortly and I have e-mailed your internet address to two friends of mine. Good job!! Exact answers to questions I had, promptness of all your replies. excellent response Fast response times and personal service. Fast response time, very clear answer. Everything. Clear, quick response. Excellent pricing and I love the 'Buyers Guide' sections of your WEB site. Fast and comprehensive answer of my question Fast and friendly. The info was great that you provided. Fast answer, friendly and effective. I was also able to speak to someone on the phone. The best web service up to now. Everyone I've talked with is very polite and helpful. Thank you! Everything was great. I received the item MUCH quicker than expected and am very happy with the product. Thanks. Brian, I thank you for your time and help on this issue. The info was very helpful. I know who to come to or my technical issues. By giving me an answer to my question..and giving me some options..thanks Clear, quick explanations to my questions. Answer has been given very quickly, and very precisely. Thanks. Answers to my questions were in terms that I could understand. Provided a number of options at varying prices, and suggested further improvements that I could make. Any question I've ever had was answered in a swift and professional manner. Always friendly, timely, and you follow up without being intrusive. Always most courteous, prompt and with a personal touch. I've informed many Ottawa teachers about your services. Best wishes for continued success. An apparent understanding of my questions, both as posed and as, because of my ignorance of the subject, implied. An excellent comprehensive response! Thank you very much! Best customer service I've ever had over the net period. In my opinion, theres nothing you guys can do to better what you have going. Great service and layout. Brian has been wonderful in his responses. Brian not only answered the questions I asked, but also answered a few that I should have asked. Thanks, Brian! I felt well served by Kelly's Music. Compared to the competition, it was unusually the best service I ever had. I found you very helpful, and got the MusicTime Deluxe upgrade that I needed. I like the personal attention to my questions. I like the personal emails and suggestions about products and equipment setup. I liked that you responded to my request, and followed it up. I liked the amount of information and help available, and the fact that you're a Canadian service. I like the way you make yourselves available to us customers. In some other retailing companies, I feel like I am being avoided when I have a question. But I must say, your service in taking the time to reply to all of my questions, by a real person too (not an automated message), your prompt response time, and even following up was so much appreciated. I know that I will be making a purchase here, at Kelly's, because not only your great service and pricing is encouraging, but I like supporting companies that treat customers the way it really should be. Thank you! I like your online catalog with a lot of information, demo download, email support. I liked the quickness of response and thoroughness of information. I was able to get an answer right away to my question. I was pleasantly surprised to receive a detailed answer to my question and alternative suggestion for appropriate software to fit my needs. I was impressed at how fast my questions were answered. I was impressed at how fast my questions were answered. I was impressed by the quick informative response to my email questions, invaluable to a newbie like me searching for answers! I was impressed by your efficiency, good prices and speed of delivery. My fastest ever delivery across the Atlantic. I thought you were very thoughtful in your response and I appreciate your help. I very much appreciate the honest evaluation of the product and VERY quick response time. I received the replies and appreciate the help. Thanks. Thanks. I liked the thoroughness of the answers to my questions. I really appreciated your timely response and your helpful advice. Thank-you! I really do appreciate the extra effort you guys go to make sure your customers are satisfied. All of my experiences have been great. Although I had an issue with the Kurzweil keyboard I purchased, your staff was AMAZING in handling the situation fairly and professionally. Once again, Thank you!!!! I really enjoyed that I was buying from a Canadian source and that you are a small business with personal service. Your internet site is also very complete and easy to navigate. Great work. i really really thank you for taking your time to answer my question.nobody that i asked for advice before ever told me with every description like you did.now i know i need more equipment to buy.not just a mic i was mis informed by someone else,so thank you very much. I received a reply regarding my question the next morning. It was exactly what I needed to know; very to the point. Thank you. I received my order and the service was outstanding. David and Kristin were both very helpful. In the future I will go to Kelly's Music and Computers for all my Music and Computer Needs. My order arrived well packed and Xpress Post was very fast. Punctual and very helpful! Quick and simple response answered my question. thanks! Quick prompt service and thoughtful answers that really did help me in what I needed to know. I now know what purchases I would like to make Quick response, and VERY friendly and polite and professional. Quick response time, knowledgeable staff, friendly, prices are very competitive Quick response and direct answers. Thank You. Prompt, friendly, comprehensive and helpful. Prompt, friendly and informative. I got everything I needed in one e-mail Prompt responses filled with helpful info. I will purchase from Kelly's again! Prompt return and very friendly tone. Once again the help has been highly beneficial, time saving, and is much appreciated. Thank you! Outstanding response. Personal--there are living people out there! Precise answer, and quickly sent. Thank you. Professional and friendly. Prompt reply to emails, online realtime chat with service person Brian was a big help. Prompt and concise...and accurate. Prompt and informative, thank you. Prompt and thorough answer... Excellent service and price. I was very satisfied with Justin's knowledge and help in answering my questions. I was very happy with the service I was very impressed with the promptness of the response to my query. Kristin not only answered my question but also provided me with a long and detailed list of further resources and information that will be very helpful. I am truly amazed at your company so far! I'm simply satisfied with your website and service. Immediate. Practical advice! LOVED IT!!! VERY THOUROUGH AND YET FRIENDLY. My email query was answered comprehensively and promptly and even some questions I did not think of were addressed My experience dealing with you was excellent and I will be sure to come back to you for future needs. Nice attitude, very knowledgeable, and prompt reply. Nice customer service. Very Friendly. It was succinct, honest, and prompt. Justin is very responsive. I'm impressed with your whole customer service model. Good job. Like the fact that you provide such a service. Very fast response and very personal. I feel like I know Doreen for years already. I am somebody that wants to know answers to my questions quickly and sometimes it is less than a day before I get a response from you guys. Thank you very much. Very impressed with support, got my new download address on a Sunday night! somebody is on the ball!!! Thank you for the great service! The package arrived sooner than I thought it would. Next time I'm looking for related products I'll be calling. You guys respond very fast. I think you're a great company and when I get back in school I'm telling everyone about you. You guys are doing excellent work - congrats! Thank you for your prompt answer! Very helpful! Quick, concise responses to questions. They answered my question, with a very quick response. Thanks You folks are the greatest! When I need your services again, I will get in touch. Thanks for a job well done. No hassles, excellent pre order help too, which is EXTREMELY important for the expensive software I purchased. My Last inquiry was answered quickly. Knowledgeable, friendly and not "pushy". I was VERY pleased with the service I received was prompt and professional. I did not get a run around - which made me very happy. I wasn't sure on which product I wanted - and the service tech was very helpful and suggested a sound card which I am VERY pleased with. Thank you very much! great - as usual I liked the informed customer rep who went out of the way to be helpful. I can always count on Kelly's to have what I need for a great price. The local music stores carry the same products - but on a limited budget - the cost usually makes the decision as to where I buy. Laurie was excellent and prompt in her follow-up to my order inquiry and correction. This site is great, and I will recommend it to friends who are shopping for music gear online. Informative, speedy response. Thanks. I asked a question about one of your products. I've never bought anything from you nor had I placed an order in conjunction with the product I am interested in. In something less than 24 hours I had received a complete and precise answer - that included additional information needed to make the answer work for me - from "Justin." This kind of direct and personal response is becoming very rare in today's marketplace; your service places your organization, with me, in a very small and select group that includes AVG and IOGear. Thanks for the help. I asked a specific question about one of your products and got an email from Justin that not only answered my question but defined how to use your product to accomplish my goal. This answers all of my questions. As always I find you’re staff very professional. Thank you for answering my question so quickly and providing such service. You have the best customer service ever! Every business should have the instant response type of customer contact that you guys do!!! Personal, fast, accurate, complete. Kristin is wonderfully clear, concise and complete in her responses to my inquiries. She is a pleasure to work with and her email is also friendly and solicitous. Give her a big pat on the back, a nice raise, and my personal thanks for all her fine help. Just a note to say a slightly shocked Thank you to both Kirsten and Justin, who have responded so professionally, quickly, and informatively to my questions concerning recording needs. I did not expect this kind of service! Your organization has incredible customer service! And a super informative and easy to manage web site - Nice work! Simply due to this I will attempt to make as many purchases as I can through your store. Thank you. There is probably no one on the planet who is as helpful / articulate as Justin. Very courteous and wanted to help all she could. Sent me the link I needed to know about. Thanks Kelly! You were GREAT! Received my order in a very timely manner after ordering from your web site. Thank you very much! Also, I appreciated your service in answering product questions online. Again, thank you! You did great, keep up the good work! Great! thanks for your assistance on this! Fast reply, good staff!!! I must say Kristin was very professional and helpful. I have looked at many websites dealing with audio and recording and I send this note to tell you that yours is off the scale. You have the best website I have ever seen in terms of describing basic to very complex terms, systems, methods, etc. Thanks very much. Simple things like "what is VST?" well simple to you but sort of inscrutable to me...you explain and or define in very understandable terms without being too elementary. Anyway thanks. I will order anything that I need from you if you have it. Kristin provided extremely detailed and useful information on a complex question. I'm very appreciative of her help. Laurie has been GREAT to correspond with. I find her to be very efficient, polite with her wording in emails, among other things. I always feel confident that things will be done correctly when I am dealing with Laurie. If Laurie was working in my company, she would most definitely be a well respected and appreciated employee. I was so happy to find an online store in Manitoba (I like the shop local thing.) I am trying to educate myself right now on computer studios and your site was very informative. Free information and super fast response. I did check your Winnipeg competition and found your pricing quite reasonable. After some further research and saving a little more money to be able to "do it right the first time" I will be definitely checking this site first . Thank you for having a Canadian website that doesn’t bite. Thank you for offering academic pricing. This sure helps benefit my students! My first transaction was very smooth, with great communication. Keep up the good work. Very good and friendly service. Kristin helped me with my initial questions and feel great about how Kelly's Music is making this effort to make sure that we as customers are taken care of ...... Thanks It was Doreen who answered my query. She did it quite well, pitching in some other products. A quick and helpful reply. Thank you! Thanks for your fast and thorough info! I wish the other software providers would pick up on your response mechanism. Maybe in time, but for now, this sets you apart from any other experiences I've had. Your info makes sense, I hope to get to work on it next week. Great feedback on this one..thanks Kristen I'm very happy with the product, your phone sales support, your shipping and your Web site (especially the product feature comparisons). I've been raving about Kelly's Music to anyone who will listen. Thanks Very Much. A live person responded to my questions rapidly. I got answers to all of my questions about the products without pressure to purchase. You gave me all the help I needed, even when I was in Mexico all the time. You guys did awesomely, not only did you answer my question but gave me a ton of additional information I didn't even know I wanted! Very good service and good prices. Impressed with your Web site. Kristin was very helpful and courteous on the phone. Informative, prompt, personal contact via phone a big plus, all around excellent service! I am very pleased with Kristin's response time and suggested item. Thank you for your prompt service in resolving my issue. When l am in the market for future musical needs I will definitely visit your website again. It was prompt and you almost completely found what I was looking for. Fast responses to my questions and knowledgeable staff. I liked the response time and the recommendations. It was very comprehensive, prompt and personal. Very informative web site. Good work! Thanks for your very speedy reply to my original question. I'll be checking you out again in the future. Very helpful and fast response. Thank you. Thanks for everything! I ordered the soft ware that was recommended to me by your staff. I'm happy now. I had my question answered quickly from someone who seemed to know what she was talking about. She gave me LOTS of information so I could make an informed decision Very helpful, and excellent pricing. Knowledgeable, quick and courteous response.
etc.) product comparisons, available from your site. Thanks! Prompt response, thanks. Very fast and knowledgeable about your products. Laurie was extremely helpful to me. Laurie was very responsive...she answered me faster than I could check my email! She Rocks! As I said previously, the young lady who was handling my order, she was very responsive...very professional, knew how to handle the customer with the utmost and highest respect. The timeliness and completeness of your response was helpful and greatly appreciated. Great customer service and thorough information provided. Your response was very quick and told me what I wanted to know. You folks seem to be interested in having the customer satisfied with the RIGHT purchase, as opposed to just selling stuff. Good information that I could not find elsewhere. I have had excellent service with your personal through e-mail and telephone. They have promptly answered my all my questions. Keep it up. Your feedback was quick and accurate. Justin's reply was exactly what I was looking for. Kristin has been wonderful, intelligent and informed. Your answers were complete and helpful. Fast, courteous and detailed. You were very helpful in helping me sort through the available software to meet my needs. The efficiency of your time to reply and the knowledge that was available was beneficial. Speed and clarity of answer to my questions. Explanations given were very good. I found your customer service to be top notch! Professionalism like this is not seen very often - unfortunately , - and I definitely want to acknowledge it. Whenever I had a concern or question , one of your tech's promptly contacted me by replying to my emails. The answers were in "laymans" terms and I am totally satisfied. Specific and caring Your personal service is second to none. Quick response, knowledgeable staff, very fast delivery time. I am 100% satisfied. Fast informative service. Very impressed. Great service. Thanks! My question was answered very well upon review and that makes me happy. Thanks Kirstin's reply answered my questions completely plus some questions I didn't know enough to ask. I'm in the process of following up on the research links she gave me. Thanks. Kristin's response covered what I wanted to know very well indeed. Thanks. What a great service! fast, friendly and informative. Prompt response giving me the info needed to make an informed decision. Very prompt and informative. Very good service Your response was both timely and highly informative. The best I've experienced with an online merchant. Superior Friendly assistance and quick answers to my questions. Excellent responsiveness. Answered all my questions. I especially liked being able to talk to a person on the phone. Thanks. The promptness and the clarity with which my questions were answered. Very impressed with the reply to my email. Kristin took the time to answer all my questions. Our search for a computer recording system has been confusing but the information received from Kelly's has been so helpful, I can see light at the end of the tunnel. Thanks for your prompt reply. I am currently researching between several software programs to purchase for my school. Thank you for your assistance. Time frame within which I received the reply deserves an excellent score. General impression of handling of request, soft points for "appearance and feeling" deserves good marks as well. I would rate/consider the internet site /exposure as trust building. In other words I would not think twice about making a purchase from a company such as yours. Thanks for the prompt reply. Also, very good customer care/feedback follow up! The lady who answered my request was very kind. Your company shows unusual follow through. Thanks for the alert attention to my business. very helpful Fast...Info is clearly available. Outstanding work..prompt and detailed responses Pleasant and informative. Response time was minimal even though I had selected to have you respond in an unhurried time. I appreciated your quick response time and your professional web site. I haven't bought any thing yet but am very impressed with your pre sale service. Very prompt respond, excellent attitude Love your service! Thank you, you guys have always been extremely helpful. Your comments were helpful and to the point. Thank you and I look forward to working with you again in the future! Excellent service from Kristin and your shipping staff. Kristin was knowledgeable and very helpful I feel the support staff is being honest with me. I don't feel they're trying to sell whatever is sitting idle on the shelf. After I clearly stated that I wasn't a Pro, your tech support never seemed to "talk down" to me. I really felt like they wanted to find the best solution for ME. Thanks for the advice. Thanks for the info and the quick response. Thanks for the information provided and the quick response. Thanks for the quick reply. Thanks - great service. Thank you for your promptness an courtesy, you have helped so much. Rapid response!!! Thank you. Quick response, friendly tone, got the impression he wanted to help meet my needs. A quick response is all I asked for and I got one. Thanks. I like the in depth information available on your site. The response to my query was fast and clear. I like the fact that you are concerned about your customers and your potential customers. In such a highly competitive market as computer music hardware and software, you make it easy for me to learn about products and I know where to go when I have a question. The fact that you have distribution in Canada makes it easy for me to come to you for products. And thanks for all the info. I would just like to say thank you so much for providing such an awesome website and service. You guys (and gals) are so helpful and so quick to reply, it's a rarity these days. It's pretty sad when I feel more confidence inquiring and ordering products from your website than I do from my local music stores! Good work! Kelly's music rules! Fast and you follow up your products properly (ie. the focus is customer satisfaction rather than more sales). Good Work! Also being able to try before buying, otherwise I wouldn't buy on line. Brian was very helpful on the phone. I ordered because of his knowledge Brian has been spectacular in trying to help us. I received the answers I needed the same day. Thanks for the help. Thank you for such a quick answer. I am checking out all of your options. Very fast and accurate. The service is great, the price is the same in most of the webpages I have seen. The response time was amazing. Also, not only was my question answered, but additional help was given without expecting it. [I liked the] promptness that's why I ordered it. [I liked] Talking with someone knowledgeable that doesn't rush you off the phone. I found Brian to be a good listener and to help me understand what options were available with music notation software that were within my budget. I was concerned about giving out personal information because I don't want spam mail or unwanted email popping up. He assured me your company does not give out my personal information. Not only did he give me feedback on the phone, but he promptly emailed me information with various links so I could download free trials to see what software would work best for my purposes. Because he was considerate to me on the phone, as well as helpful and very efficient in what he said he'd do.....I was impressed by this customer service and I said to myself, "This company is the one I want to do business with". Thank you for a positive experience today. Your "Why should I buy from Kelly's music" question was convincing and I witnessed the customer service firsthand from Brian. :-) Brian was very helpful. I'm sure when I have another problem I will request him. I placed an order for the product he recommended plus a few other things the same day. Thanks again Brian. It was very specific, in terms of where to find it on the site. I don't like giving perfect scores for anything, but I'm very happy with Kelly's service. I'm sure I'll be ordering more items from Kelly's in the future. I am very happy with the response times;there is no delay in getting a quick reply. I am happy with the response Good service, I have decided to make my buying with you guys. Thanks for your advice. Thank you for the suggestions and directions. I will be looking into the products mentioned. Service was excellent. Thanks for all the info, Brian. Your response was very quick and very detailed. I'll check out the links you suggested. Thanks a million for your detailed response to my question. Thanks for prompt reply. Thanks for the help! Thank you for your prompt reply. Really prompt reply....I'm happy Very good service. Thank You. Your customer service is excellent. Thank you for your time and efforts. It was very much appreciated. Your site is Awesome I'm like a kid in a candy store. You provided comprehensive advice on suitable equipment for digital recording at my level. I was very impressed. Thank you. You have a very impressive and efficient system for handling customers email questions. The response from you was relevant and useful. Great service, Renee is great! My order was shipped in a timely manner and you have provided tracking numbers for me. Quick and simple response answered my question. thanks! Looks like will be doing business Prompt detailed response. Because of it I purchased products yesterday. Awesome service and response time, as well as informative, keep up the good work. You gave me the answers I was looking for. Very fast reply to my questions. The really fast response time to my question, as well as providing me with the answer I needed. Wonderful service! The reply was prompt and factual. No sales BS just the facts with links and suggested means of getting more info if needed. I appreciate your help Thanks for responding to my question so quickly. Very prompt and courteous, and referring me to the right book. [My] Question was answered promptly. Amazing customer service. Very fast and very detailed and clear. Thanks! I felt well served by Kelly's Music. Compared to the competition, it was unusually the best service I ever had. I had a question about compatibility answered, which was just great because none of the local music stores could help. The ability to get answers like that from your staff definitely will earn you my business. I have been impressed by your service and plan to make Kelly's one of the first places I look for products. [You were] excellent and responsive. I posed two questions about software to Brian, and he answered them succinctly and immediately -- his reply came the next day after my e-mail. I am most grateful to you and to Brian for your service, and I have bookmarked Kelly's Music in my computer. Laurie, your customer service rep, is a very friendly, helpful, and courteous person. Nice to do business with you people. Kelly's Music is everything your web-site says it is. What is best, Brian I believe, pointed me in the right direction explaining which book would be beneficial for me to learn audio publishing on the web for absolute beginners! Which is me! Your help is greatly appreciated. I like the fact that Mr. Kelly took personal interest to my benefit. He accommodated my needs in terms of bundled software. Thank you, Brian Brian was very knowledgeable, and a good listener. He was very prompt in getting information back to me. Has continued to help me in every way possible. Great information given to question. Very helpful. I called and talked with someone in person after getting my question answered via e-mail since options suggested in my reply made me realize I wanted a different product and wanted to have personal contact for my purchase just for reassurance. Very nice experience. Thanks! Good fast reply with useful information. [I liked] The fact that you replied! It helped me make the right decision. [I liked the] Responsiveness and depth of information provided to question. [I liked the] Explanation, and service in technology of products that best fit my needs. Your response was very helpful for me to decide which one to buy. And it was fast. Thank you for good service. Thanks for the quick reply, I am keeping your page bookmarked for my future purchases. The fact that I needed only two of the three products in the bundle meant that I needed to be able to get a price and a service I could depend on. In both areas of price and service I am satisfied. Uniformly Excellent. Response was timely, before I had requested an answer, in fact. Brian was great. Factual, informative - now THAT'S a helpful guy. I can't imagine the service I'd get if I actually purchased something from you guys. Hard to imagine better service. That's why you got the 10. As always, prompt and knowledgeable! Brian was very knowledgeable, and a good listener. He was very prompt in getting information back to me. Has continued to help me in every way possible. I received all the information I required and purchased the product from your company. Your sales staff was very helpful. Thank you. The quickness and quality of the response were better than expected. Very prompt, detailed reply. You did a good job of answering my questions. Thank you. Very pleased for the information provided. It was very precise and clear, and it fulfilled every of the questions I made. Thank you very much. Very good service and help in answering all my question. Thanks for making this a very easy and satisfactory experience. I would definitely recommend your service to fellow muso's. Thank you so very much for such prompt service and outstanding sites that give the best information re my order....look forward to this coming week and the new software. again, thank you, thank you. Personal response was great. Excellent response time. You answered my question. Your reply made me buy the product and made me feel good about buying it from you. Your timely reply was most important to me and I appreciate the promptness. Thank you for your assistance. You guys are awesome and you information is right on the mark. Thanks for all your help. Timely response [was] received and is appreciated. Thanks. Brian is great. Prompt, courteous, knowledgeable. Thanks. Great assistance - will definitely purchase from kellysmusic.ca when the money arrives! Thanks for all the help! Your prices are great as well. Good response time, selection, and prices. I do appreciate your timely responses. Thank you. I give thanks for all information I received from your team. Very helpful and informative. Thanks for your help. You responded very quickly with all the information I needed. Thanks. Your timely reply was most important to me and I appreciate the promptness. [I liked] The due consideration you gave to my question regarding said product. I was very happy with your response. Thank you for being both timely and specific. Thanks for your help! The issue was responded to very quickly and completely. Well done! A very good service, your reply was fast and concise. Thanks. I very much appreciated your response. Many thanks again. I appreciate the quick response, the product reviews, the ability to see prices in US and CDN funds, and the showing of related products to check out as well. It wasn't some script, a person actually answered the query. Folks, I appreciate you willingness to share accurate and pertinent information. I liked the personal reply and the speed with which I was answered I felt your answers were very informative and yet to the point enough that they were worthwhile. Thanks for your help. Friendly - actually seemed to be happy to help me. It was quick, and succinct. The answer to my question was better than I could have hoped. The fast response and direct answer was very helpful. A lot of other online companies like to drive you around their sites, or don't give you exact answers. You guys came flat out and said you had what I asked. Very well done on the speed and direct answer. I was surprised an internet site would be like that, since a lot of other sites I have been to were slow and gave me semi answers. Your response answered all my questions. Good response time, answered questions fine. Very helpful. Thank you. I will think about this and get back. Was a pleasure. Thank you! Outstanding Customer care. You were very helpful and quick with your responses. Your price was also very good. Great info given. The information provided was very helpful, and I appreciated your follow up. Thanks. I will continue to read your newsletter, and visit your web site. Fast, simple, no hassles or unnecessary interactions. Customer Service Representative Laurie was a delight. Perfect 10! personal, informative, prompt It was fast, and it happened. I contacted another US company the same time as I contacted you, and I'm still waiting for a response. I was very pleased with the service I received from your customer support team. I have decided to purchase several things from you as a result. I appreciate your attention to detail on your site as well. You have many helps built in to the site that makes it very appealing to people such as myself... trying to figure it all out. I really appreciated the quick and very thorough response I received. Thank you. My entire experience with your company was outstanding. People are pleasant and seem concerned to get an answer out. Friendly, knowledgeable responses and no hassles! I "spoke" with Kristen who answered all of my questions and subsequently ordered some music software. She was excellent! You answered my questions and gave me more info than I had requested. The prompt and accurate response, coupled with courteously and respect. Thanks for the prompt reply-its nice to be able to ask someone who knows the product before I buy something. Kristin has been very helpful. I will probably buy one of the recommendations that she offered. It seemed easy to find what I needed and I found Kristin to be very helpful and friendly and she was able to answer my questions. Great response time, competitive pricing. I was inexperienced dealing with notation programs, and was pleased to see that when I somehow stumbled upon Kelly's site free demos could be downloaded. Kelly's helped me decide which notation program might be best and helped me set up my keyboard to my computer to make sure I was exposed to as many of the software's attributes as possible. Most impressive, when I ordered the software and the possibility of a delay arrived, Kelly's ensured that I would not be waiting too long for the product to arrive as they contacted their supplier to have it sent directly to me. I am most impressed with the customer service regarding every single problem I've encountered, and I thank you very much for the help. I was very impressed with Kristin's extensive reply. She directed us to a product that will better suit us. We will probably purchase from Kelly's in the future. All businesses internet and otherwise could learn from Kelly's customer service. directed us to a product that will better suit us. We will probably purchase from Kelley's in the future. All businesses internet and otherwise could learn from Kelly's customer service. Everything is perfect, you really go beyond what's expected. VERY rapid response with all of my questions answered completely. The response was quick and answered all of my questions in a customer-friendly manner. I was impressed. The service and response is very professional please keep it up and God bless you. The level of customer support any company/service provides is absolutely essential and in many ways the most important element in any successful enterprise. Kelly's customer service is absolutely top-notch, and your personal level of support reflects that. As a result, I will always consider Kelly's first for any future purchase. Keep up the good work! I liked the professional and quick response. Fast and efficient response. WOW! I am impressed with your thorough response. Thank you again for the most thorough response I have ever received about a product. I liked the service; and people who care and can answer questions without trying to get me to purchase a mercedes when a toyota fits my needs. I would like to keep buying stuff with Kelly's as long as Kelly's keeps helping us customers like this!. Keep up the good work! I truly was impressed with the timely reply and the detail, I will definitely consider using your service again, and will most likely buy this device from you when it is time. Quick response, even a follow-up! [I liked] Brian's responses. It's a distinct pleasure to find a commercial music outlet that personalizes its services to customers. I have been scoring with MIDI studios since 1987 and am just getting into USB/audio setups, so I need some guidance; but, I will definitely make my purchases at Kelly's because of your competitive pricing and customer service. Thank you. Very informative and gave me choices from least expensive to more expensive. I am happy with the response I received from you. I appreciate the information you sent me, and your follow-up. Good service. I want to thank David for his quick and complete answers to my questions about setting up a home recording studio. You have been very very helpful. Your response was very helpful and I did purchase the product. Thanks.
So far I have been very pleased with my purchase! Found the answer in your e-mail. Your promptness was great. was great. Friendly and helpful web page; ditto for phone service (employee was David). Excellent service; friendly, knowledgeable. I've added you to my 'favourites'. Thanks for your prompt reply.when I'm ready to purchase, I'll contact you. Thoroughly knowledgeable. VERY fast response time! A clear and easy to understand reply. I liked getting the link to view the type of product I was interested in. Speedy reply by internet. Very accurate, fast response and nice warm customer care [I liked the] quick response. [I liked] your quick response. After reading the reply to my questions I knew what I wanted to order. I visited a couple other sites to compare prices and was glad to be able to order from you. Your response time was exceptionally fast and the answers were complete. All my questions were answered fully in a timely manner. Thank you for your support and assistance. Fast and pertinent email response to query. Fast response time. Competitive price and convenient service. Great customer service, prices, and convenience. I appreciated the quick response and the answers to my questions. I liked how they gave me suggestions for products based on the needs I communicated. Very insightful with personal attention. I like the way you treated me. [Its] the first store for musicians that take[s] interest to serve, you helped me a lot. Quick response (follow through) and overall. In-depth answer to question with useful info. Very fast response time, my question was answered fully. The answer was timely and good. I appreciated it. Thanks , I will be checking with you when I purchase PC , software and other accessories for my composition project. Again, thanks for all your help. It was excellent. They were responsive to my request and paid attention to the information that I gave. I will definitely tell my friends and colleagues. [I was] quite pleased] with the service. [The] info was fantastic. Many thanks - really good service. An extremely attentive and very friendly response. If you provide the same kind of service in other areas of your business, you'll be the best I've seen. Very informative and prompt reply. I hope I completed the scorecard the right way round. I hope it says 10/10!! Your information was very helpful especially since I am a novice to the combination music and computers. Your tutorials on the subject are really great and I know of no other place where one can find this valuable information short of taking classes in some formal setting. Thank you and
you certainly will have me as future customer in your establishment.
Thanks again! When I called the store the people were friendly and helpful. Prompt and knowledgeable. I think that you have the most fantastic service and web site I have ever encountered! Friendly, helpful, fast response, useful information. Willingness to help beyond questions asked and promptness. You have always been so good to me! I have referred you in many of my technology presentations! Thank you so much for the quick response to my email question. Many companies are so slow & sometimes don't respond at all. The advice given was exactly what I needed. I had complete confidence in the detailed answer to my question, & as a result I promptly purchased the software. I have always had good personal service from you which is unfortunately becoming rare in today's retail world. I really appreciate you & refer you to my music educator colleagues all the time. Thank you again! Very personalized service and indepth response. This is fantastic and hard to find these days. Your timely & comprehensive response to my inquiry was appreciated! [You are] all so kind in wanting to provide great service, And [you] do! Thanks so much for the great catalogue, and the prompt delivery Kelly's music is simply the best. Representatives appeared well informed, friendly and professional! Brian was great and he quickly emailed me information. I liked the quick response and your concern with me finding out the answer. You guys are always on the ball. I just want to let whoever is in charge know that the service Kellys provides is second to none. It is a rare thing to find. The response I got not only suggested a solution to my problem that I hadn't considered, it was cheaper than what I was thinking of doing. That's pretty satisfying. Simply outstanding service. Definitely the price...outstanding price. As for the service [it] is just Great Also! Fast and gracious reply to my questions. Detailed feedback to product questions! Response well beyond and anticipating future questions. Well done and thanks, Brad. Kelly's service was excellent. It provided the product as promised (price, delivery, quality, etc.). They also politely answered all my questions on the phone and instilled confidence in their business. Very quick and fair responses to my inquiries!!! Your site here is really useful and the personal assistance from Brad was awesome. Good price and fast. You guys are always a "10"! It was clear to me that your purpose was not necessarily to get me to purchase from you, rather to properly inform me of all the details of what I was planning on purchasing. You actually guided me away from the product I was originally inquiring about since I found out (through emailing back and forth with you) that the product was not what I want/need and I am very grateful for that. Instead you guided me to a product that perfectly suits my needs and it is just what I was asking about. Thank you. The service and support were THE BEST I could have ever asked for. Thanks for everything you did. Always good answers to my questions. Professional, knowledgeable and informative, patient and great turn-around time re: questions and answers. Couldn't be any more pleased with the service! Fast response to my questions, competitive pricing. [I liked] The customer service and detailed response. The prompt, personalized attention was great, along with the thorough info provided. I was also impressed by the honest desire for feedback. Rapid response time via email was amazing. I was looking for a good store of this type for a long time now, so it's nice to finally find one. Your service and response time is nothing short of amazing. Kelly's makes it impossible to find a better deal. Anywhere! It's swiftness and dedication. Most importantly, though, it's personalized approach in using actual people to answer questions rather than sending meaningless automated messages. Service was prompt and the info given was concise and correct. Your website provided more than enough info about the product as well. Brian is doing a great job. He answered all of my questions really quick. From first call to completed order in less than 5 days. WOW! I usually can't get things from one office in our district to another in that time! I am very satisfied with the help, advice and information that I received as a result of my online queries. This most certainly will lead me to making a well-informed decision. Thanks for your prompt attention and help. I should get this kind of service from everyone I have to deal with. I can't praise you enough to my friends. My question was answered very quickly. I'd like to say all my question were answered very helpful to me. I don't know a lot on the subject I ask question on and Brian told me how to do these things . Very helpful indeed. The information I requested was answered promptly and satisfactorily. Your advice and info was excellent. Great service from Brian on helping me find the products I need to record LPs to disc with a computer. I had several questions and you specifically answered each one. Very very nice. Thanks for knowing what software products are really worth looking in to. Responsive, helpful, and knowledgeable. Thanks, your the best - love the feedback - helps me make a decision and will buy from you when I do. Very fast response to my inquiry, with good information. I received a straightforward and knowledgeable answer, which prevented me from making an unnecessary purchase. My thanks! I will be back when I need another product. Great service and very fast answer to all my questions Fast , lots of information with many options to chose. Very fast response time! Timely information given. Is extremely unusual for a website. Very Grateful. You responded in great time and I received 'Reason' very quickly. Thank you! Amazingly thorough and prompt. I love shopping with you guys. The service is fantastic. I am a long-winded, difficult to help person because I am technically an idiot and need a lot of help and reassurance. Each time i buy something from you guys never seem to run out of time or patience. Love ya. Quick and an obvious human element behind the web technology. A great resource, perhaps the best. The response was quick and very informative. Good Work! Prompt reply and good level of detail. Excellent response time on email and phone query. I appreciate the detailed answer I received. Keep up the good work, we'll need it. Responsiveness and knowledge I receive a quick and complete answer to my questions The response time for my product inquiry was fast and had very useful information. You answered my question promptly and correctly You always give many options or answers to particular questions leaving me free to choose. I like that. I particularly appreciate the links as to where and how to order what I need. Saves looking thru the website. You are quick to respond and to check on the response you have given. That's a good way to do business. Very professional. Thank you. It's nice to have your site and technical help available. Quick and thorough responses with a variety of options. Also, you include the link to make an order which is really convenient. Thank you. Follow-up and time back to answer questions. You guys always provide thorough information in a timely basis. Thank you. You responded quickly and your prices are good. It was quick and very helpful. Your response was timely and informative. Thanks very much. Thank you for your swift response I emailed a question and it was answered and they even added additional information on other products that I didn't know about. Great help. Informative/knowledgeable staff and quick response. KMC was very prompt and thorough in answering all my questions and was great service to me, thanks again KMC INTELLIGENT. KNOWLEDGABLE ABOUT THE GEAR. Informative, friendly and prompt. Prompt informative response to question Prompt intelligent helpful replies Personal, responsive and timely. Extremely professional, web based means instant 24/7 response Quick, friendly responses to my questions. The especially quick response!! The response was great. Not just the timeliness, but the information was extremely helpful. Very fast response time and provided exactly the info I was after. ...every aspect of the whole purchasing process was great! Your answer was specific and short to my question, however, you did provide additional info on the product which was very beneficial Very prompt and informative service. Looking forward to doing business with you. I was able to get the question answered. I like the way your system is implemented to let you track each request or customer issue. Thank you for the follow-up timely, human response which helped me make decisions I was totally pleased with the answer to my question as well as the time it took for you to answer....good job....Thanks!!! From the day I place my purchase, every issues are taken care of promptly. All the requests thru email are responded professionally. I am very satisfied with the service of Kelly's Music & Computers, not to mention that their price is very competitive. Both make the company No.1. Thanks you. Prompt response with accurate, useful information. Alternatives suggested. Fast and good service... carry on! The chance to ask and get a reasonable response... Interactivity, that's what real music is about... Thank you for all of the effort you put forth to help me find the software best suited for me. You have answered all my questions so far. You guys are doing a great job. Your personal response to my questions, order confirmations, mail tracking. I like the fact that you are knowledgeable in both music and computers and that you are a real human owned business [not a chain] and are very helpful Very responsive and knowledgeable. You respond in a timely manner. Service was fast and directly answered my question. I ordered the product and it arrived intact and before I had expected. I truly think you have the best webpage in Canada! alot of work has gone into the page. not to mention all the different info's you have. outstanding!and thx for all the help. Fast and to the point. I ordered as soon as I got the information I needed. Everything. Everyone I had contact with, both on the phone and e-mail, were extremely helpful and pleasant to deal with. Competency, quick response, friendliness Great info...thanks! Will get back to you on future purchases. You responded quickly and intelligently to my questions. Very prompt service. I will consider using your services in the future. This is a very helpful site and service. You give very specific answers to queries and are careful to really address questions. I did not know what I was looking for, so I described what I wanted to do on the computer and Kelly's directed me to the exact device that I needed. The VSC-MP1 program worked like a charm! Thank you so much for the advice. The program arrived within a week and I was able to get my compositions from the on-screen Sibelius score onto a CD to play at my parent's home. You have no idea how thrilled they were to hear my music. Thank you again. Excellent response time and knowledgeable advice. your guide to music software is very informative. I received excellent service and ended up purchasing the product from you because of the service I received. Brian quickly answered all of my questions. I was so impressed I ordered my sound card upon receipt of his answer. Your response was quick and clear, and it answered my question completely. Thank you. Quick response time and personal attention Extremely quick response to email questions. Also, your prices are great so it is always great to buy a product in Canada than importing from the US. Fast and very thorough response. Fantastic customer service!! As always, prompt, professional, clear, and courteous Telephone call had actual person without going through a series of numbered commands Thank you for your response, it was very helpful. The questions being personally answered is great. Fantastic job, keep it up. The promptness and detailed explanation Very Friendly people, cared about me as a customer Really nice people and brain was most helpful about the programs I was interested in-- and did I say you have a quick response!!!! You did a super job in answering my questions concerning the Midi information . Keep up the good work. Thanks. You answered my question fast and with accurate information.
Thank you very much and I will make all my purchases with your company.
Excellent service and excellent products will keep me coming back. I have also pointed about 3 other people in my city to your website and they also made purchases from you. Thanks again! Your quick, friendly responses and competitive pricing. Also the fact that you have a shop in Canada. Thank you! Good and fast service! Ease of access; Quick response to my inquiries. I am very satisfied with you guys. My question was answered fast and exactly what I wanted to know. Thanks alot. My question was answered quick and [was] exactly what I wanted to know thanks. I really appreciate getting responses to my questions. Not many companies will do that. I appreciated the personal, quick response. Also, the response was very detailed. Thank you very quick and informative! You are all fantastic. It took a fair amount of research on my part to determine what equipment I wanted / needed for my audio setup. I ended up getting the UA-700 from you. I am REALLY looking forward to it. Thanks for everything. I'll be back! Good to talk to someone who knows about this stuff and still shop from home! You responded promptly and answered every question I asked and directed me to exactly the product I needed-which I have now ordered from you. It was prompt and provided me with even more information that will be helpful for me. The fore thought was great and much appreciated. A pleasure dealing with you! Congratulations for the effort put into providing personalized support. Other distributors should follow the example. Thank you very much for your assistance. I look forward to my client making his decision so I can buy some of your gear and hook it up. Very cool stuff! Friendly, prompt, JUST TERRIFIC. You are my favourite computer software/musicware shop I appreciate your excellent customer service, Thank You! I have NEVER experienced better service from any e-store in my constant activity of buying things on line. There have been many good and friendly people, but none so obliging, helpful (in a practical way) AND UN-PUSHY as Kelly and his staff. Thank you! Prompt response and quick actions to resolve issue I liked the prompt responses I got. Sometimes one has to wait for a couple of business days to get responses, but with Kellys the service and answers to questions are prompt and detailed. As far as the purchase goes, I'm not sure that I am ready to buy any of the inquired products yet form anywhere, so my quest continues. Thank you so much for your help. Thank you for the quick and precise response. Keep up the good work. My response came quickly and with a direct link in the email, so everything was incredibly easy. I liked the thoroughness. I had a question about an item and I was on the wrong path but I then got some advice and bought what I really needed. It was perfect. Your name was everywhere on the search engine. The Site is user friendly from the moment it's spotted on the search engines. You have been great so far, Thanks You understand what you're doing and do it well. Good luck. Your response answered my question, and included a viable alternative. Also, you are a Canadian company so I know that the price today is the same as the price tomorrow. No sudden inflations in costs. Speedy answers and response Quick, Knowledgeable staff Thank you for your prompt reply. You did answer all my questions. We need to make one or two alterations before we can go ahead and purchase. Thank you once again That a real person replied, and with a careful reply too. Prompt, friendly, jargon free. Good, polite response time. Very responsive; good product knowledge Very informative response. I didn't give much to go on, but the individual properly understood what I was trying to get at. Good after sale service Good and fast response Fast, friendly and knowledgeable. I appreciated the honest answer I received. I was very satisfied. He answered all of my questions and gave me a little extra information that was helpful. Knowledgeable staff and web pages... especially for us amateurs. Quick response time. Your advice went beyond my question and anticipated my needs more fully. Courteous and friendly Thanks, I really appreciate all your help and the speed at which you responded! I have not received my product yet but I liked the fast and through responses to my emailed questions. I like the friendly, personal service and the competitive pricing. Prompt, personal response Friendly, timely knowledgeable The service is very prompt, You guys get right back to the customer and answer sales questions very well. Prompt and thorough e-mail response. Highly detailed information. I asked an odd question, u responded very quickly. I'm extremely impressed… Very prompt and helpful reply! So rare for a commercial site, sadly. Can't think of a thing: I know you'll be there when I need you Comprehensive information, good format,product sampling Good advices, based on actual experiences on using the particular products Great response time! And the response was clear with detail
and I know exactly what I need to do to spend my hard earned money! I wish all internet stores were like you. I liked the personable tone of your responses to my
questions. I've never gotten a personalized response to a web query
before. That was surprising and nice. fast and precise I have used your website often to answer questions and get tech help as well as order software products. I always get a quick, thorough answer and help from you and appreciate it greatly! Thanks for your expert support! Don't quit! From what I've experienced so far your service is the best both in terms of timely response and expertise. Your prices are competitive, but even if I find a particular item little cheaper I'll still go with you guys because good service is much more important than a few bucks. I also had a surprising opportunity to speak with Kelly over his cell phone, although my question was not urgent.
I wish you guys best of luck and thanks again. Quick reply time. Prompt!! And offering tech support for what you sell. I got help when I needed it. Very quick answers on any question I had. Helpful in everyway possible. I will always keep coming back! The ability to ask knowledgeable people about the grey area of home audio / digital studio recording equipment BEFORE buying the equipment is key. You couldn't have answered more of my nagging doubts about the product I'm going to buy from you if I had been there looking at it in person. Wonderful! Quick & accurate response to my questions Easy to use website; academic pricing; fast response to question. Fast response Fast, effective response time Easy, competitive, and you give the answers I want to hear. Gee - you guys are sooooo cool! Friendly, prompt and cheap Kristin was very responsive, helpful, and able to answer my questions in a way that even a novice such as I can understand. Excellent service. Informative and timely Quick response and gave me the information I requested. Additional question was handled by phone. Prompt and courteous reply was received. Thanks! :-) Uber-fast response time. It scared me how fast I got an email response. Thank you very much for the good service. [I liked] That I could tell the person who email'd me my response knew what they were talking about. You answered my questions and provided choices in software besides! Your info was not only helpful but I appreciated your extra info on price etc. Your detailed info on the software was more than helpful. Thank you so much! My MANY questions prior to committing to a purchase were answered fully and patiently. I am very very impressed by the personal attention (not just a cyber response) given. Thank you Kelly's Music for making available in Canada "specialty" software manufactured in USA... and at discount prices! Your site was intuitive and effective... Very fast and informative email replies. Excellent technical advice from Kelly!! I found what I was looking for quickly and the price was great. But I was in, on, ordered and out in no time. Quick, quick, quick. Many thanks for your assistance. I have been very pleased with your service and will use your store again. Quick, honest, straight-forward...a rarity in retail! Prompt, friendly and extremely helpful reply. Thanks very much!!! Once again I am greatly impressed by your courteous service! I will be sure to return to you for all my needs as I have never received better service elsewhere than the service I have received from your store!! [I liked] That you did take care of my first questions, and that you answered them on a Sunday! I expected to wait until today. [I liked] The promptness at returning an answer to my question. Fast response, not like other places that keep you waiting forever. Very impressed with visuals and description of products. Left nothing to the imagination. This is a very easy site to navigate and find what you want. Very easy to order what you want and check out quickly and efficiently without requiring an IS degree. THANK YOU Good straightforward site and easy to find what I was looking for and place an order. [I liked] The really personal and really informational response to my query. Thanks for the candid and quick response. [I liked] the quick response and knowledge Having reviews of the software online was critical to my purchasing from your company. I also appreciated the ability to speed up the shipping. Best music-software site I've seen yet! Easily the best retailer of its kind in Canada! Very quick response! Fastest I've ever received. Fantastic, caring & personal service. Thank you Kelly. When I asked about a software comparison they took the time to give an informed answer. Didn't just respond with a sales pitch and a hard sell! Thanks very much Prompt service and very informative. You're very friendly and frank with your replies. Prompt email reply by personnel who know the answer to what I was asking. Fast, courteous, well designed website. Quick, accurate response. Thank you! Fast, courteous, and knowledgeable. Thanks! In particular, I wanted to compliment you on a wonderful website! It is easy to use, well laid-out, and very visually appealing in a clean and professional manner. I have worked with many music industry websites before and have also visited countless others, and yours is by far one of the best I have come across. Excellent work! Thank you so much for everything you have done to make music technology easily available to teachers. [You were] Fast and I understood what you said, which clarified my research. Brilliant! Thank you and congratulations on the easiest-to-use and most efficient internet sales routine that I have ever experienced. I received my order today - thank you so much for getting it here by Christmas like you promised....I am a musician and buy alot of items from XXX web site....I found kellys prices are better .... Glad to have found you. You're the most help on the net that I've found! Thanks. Thanks a Million!!- Great response time and info. Your new site is really a wonderful improvement. It shows thousands of hours of dedicated work !! Thank you for the promptness and thoroughness of your reply. ... Your guidance was insightful. Thanks for taking the time to help. You answered my questions quickly and thoroughly. Your customer service is excellent. Prompt, conversational and genuine service. Thanks again for hanging with me. It is extra effort like yours that wins loyal customers. The questions I asked were answered thoroughly ...rapidity (of response) and price. It was wonderful. Thanks. I'm very pleased with your website. It's the best resource on the Web for music educators! I'm very happy with the purchase. Thanks very much for your information and excellent service. Very handy and easy to order computer hardware on the internet. I like Kelly's website … I'm glad I found it and will return often. Thanks. I was very impressed with the responsiveness of Kelly's Music. My husband and I both emailed questions during the past week and got useful responses within 24 hours. Kelly's Music was able to match a competitor's price and even "up'ed the anti" by upgrading the version of the software I was buying for free. After these communications had been completed, I was so impressed with Kelly Music's professionalism. They get my vote (and my money)! :o) An outstanding web site -- a great service to musicians! The site was not only easy to use but worked in a far more straight forward manner than many I have used. I will most certainly come back for more software from you. Many thanks. The best customer service I've encountered so far!!! Price as good or better than what I've found locally. I was very happy with my previous purchase from Kelly's. They also followed via email to see that I was happy. The online experience was excellent. Thanks very much for your help ... - it was really very much appreciated and not wanting in any way. Very accommodating telephone contact. The whole experience was great! Kelly wrote me two very long and detailed e-mails of advice. I also appreciated that he is in Canada and I do not need to hassle with customs. Well-organized site. Easy to find products. Plenty of product info and links. Easy to order. Great prices. Good customer service attitude. Canadian. Thank you! it was easy. Finding that price and ordering from Kelly's Music was awesome. Quick (immediate) answer and the variety of products I really appreciate the service and responses! It was fast! I was really surprised someone got back to me so quickly. I liked your quick response to my question Your response time to my question was fast. I thought you were very thoughtful in your response
and I appreciate your help. I liked your promptness and helpful attitude I really appreciated your timely response and your helpful advice. Thank-you! Willing to answer questions and customize needs I appreciate your prompt reply. Thanks for your help! Wow! You really do match prices! Thank you! I want to thank you again for answering my questions and providing so much information on your web site. It has been a pleasure. It all works just fine, thanks to your genius. You are the most helpful person I don't know. Thank you and thank you again. That's what I call "Customer Service!" Once again; Thank you Thanks for your promptness and your personableness when I placed the order.
I really appreciated that! Thank you so much for your helpful reply! You are a company who is way ahead of the competition in online computer offers, and I am telling many others about your website. Excellent customer service you have. I think your service is great,--keep up the good work. Thanks for all your attention in this matter. We like the software mucho!!!!! Great service. Thanks, You were very prompt in answering the e-mail. Again, thank you very much. Thank you very much for replying to my questions. You were very prompt in answering the e-mail. I want to commend you on the wonderful web page that you have created...
comprehensive catalogue. I am glad to say that I have been getting some very kind service. Thanks for you assistance with my purchase. Thank you for the information. It was very helpful and has definitely cleared things up for me. I am extremely impressed with the help I have received. I just want to say that it is very refreshing to deal with such a knowledgeable and helpful person such as yourself! Excellent. You guys took the time to answer my question. (Competitor) took two weeks to not answer the same question. Even when [my wife] couldn't find something you make it easy to get clarification/information via chat, email, or phone. Your site had a nice friendly feel to it! Very Responsive, Good Product Knowledge Many thanks for excellent web site and order routine You make me feel like I am an important customer, even if I haven't bought anything yet. Yes you were very helpful and prompt. I appreciate doing business with your company. Basically, I think your whole set-up is excellent...will treat your firm as "no.1 choice" Thank you for answering my question about Notator for PC. You really care about us! I liked your personal touch The response to my questions were fast and every effort was made to make sure that I had all the information necessary to decide on the product I needed. You are very good at what you do and have the best customer relations skills of any e-entrepreneur I have encountered in the 6 years I have been surfing the Web...there is, in my mind, NO other reason to go ANYwhere else for ANY of my music/sound-related purchases, Sir Kelly. Responses to my questions were answered so quickly. You are really "consumer-friendly" !! Very personal and helpful, not just dealing with the point but also giving more information. Thanks for the quick response! By the way, I like your prices and your website is sensational and chock full of good information. You guys are the best.
I really mean it. With so many online choices, it's great customer service that makes the difference. Answered my email questions the same day (actually within a few minutes). You have the best prices online. You will meet or beat lower prices. Your web site is both informative and easy to navigate, and your service is excellent. You have been a wonderful help! Thanks! Thank you so much for going the extra mile and e-mailing the files ahead. That was very thoughtful. I'm glad I found Kelly's music! Such a friendly, helpful place. I'll definitely be back! Many thanks for a great service ! I was most satisfied with your service You guys rock. Your site is a treasure! Thank you for your articles and lists of resources. I buy computer things from your store because you and your staff seem so friendly and helpful through these e-mails… I worked in retail for a few years about 16 years ago, which made me really appreciate good service. You have been great! Thanks for all your help. Thank you very much for all your advice! You've been extremely helpful and I really appreciate such excellent service! Your professionalism, integrity and thoroughness are noticed and appreciated. The information that I received from your company was excellent. My question was answered quickly and thoroughly. I will very likely be ordering from your company in the next couple weeks as your prices and service was the best that I have seen from an online dealer in quite a while. Thank you very much. I liked the promptness of your response to a question, your website is very detailed and informative.
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